Faith Paul
@faithpaul
Client-focused customer service professional delivering timely, accurate client support.
What I'm looking for
I am a client service professional with hands-on experience managing end-to-end client relationships, coordinating communications, and ensuring timely service delivery. I consistently act as the first point of contact to provide prompt, professional, solution-oriented support that improves customer satisfaction and retention.
In my role at PWAN Group I handled client follow-ups for payments, maintained accurate financial and CRM records, coordinated meetings and project communications, and prepared client-facing documentation such as sales receipts and contracts. I collaborate cross-functionally to support onboarding, account management, and post-sale services while assisting in training new team members on client service protocols.
I bring strong communication, problem-solving, multitasking, and data-entry skills, with demonstrated achievements in improving customer retention and receiving recognition for attention to detail and leadership. I am committed to delivering seamless client experiences and continuous service improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
PWAN Group
Jan 2025 - Oct 2025 (9 months)
Managed end-to-end client relationships, improving satisfaction and retention through timely follow-ups on payments, accurate financial documentation, and prompt solution-oriented support. Coordinated schedules and communications for project managers and maintained CRM records to improve workflow efficiency.
Education
Degrees, certifications, and relevant coursework
National Youth Service Corps (NYSC)
National Youth Service Corps, National Service
2016 - 2016
Completed mandatory national youth service with a focus on administration and demonstrated leadership and integrity.
University of Port Harcourt
Bachelor of Science, Geography and Environmental Management
2010 - 2015
Completed a Bachelor of Science in Geography and Environmental Management with a research project on the effects of oil spillage on soil.
Mates Model Academy
West African Senior School Certificate (O' Level), Secondary Education
2006 - 2009
Activities and societies: Best Handwriting Award; Best Character Student
Attended secondary education and obtained the West African Senior School Certificate (O' Level); recognized with Best Handwriting Award.
Availability
Location
Authorized to work in
Job categories
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