Faith Paul

I am a client service professional with hands-on experience managing end-to-end client relationships, coordinating communications, and ensuring timely service delivery. I consistently act as the first point of contact to provide prompt, professional, solution-oriented support that improves customer satisfaction and retention.

In my role at PWAN Group I handled client follow-ups for payments, maintained accurate financial and CRM records, coordinated meetings and project communications, and prepared client-facing documentation such as sales receipts and contracts. I collaborate cross-functionally to support onboarding, account management, and post-sale services while assisting in training new team members on client service protocols.

I bring strong communication, problem-solving, multitasking, and data-entry skills, with demonstrated achievements in improving customer retention and receiving recognition for attention to detail and leadership. I am committed to delivering seamless client experiences and continuous service improvement.