Himalayas logo
FP
Open to opportunities

Faith Paul

@faithpaul

Client-focused customer service professional delivering timely, accurate client support.

Nigeria
Message

What I'm looking for

I seek a client-focused role where I can manage end-to-end relationships, improve retention, work cross-functionally, and grow into expanded client success or operations responsibilities.

I am a client service professional with hands-on experience managing end-to-end client relationships, coordinating communications, and ensuring timely service delivery. I consistently act as the first point of contact to provide prompt, professional, solution-oriented support that improves customer satisfaction and retention.

In my role at PWAN Group I handled client follow-ups for payments, maintained accurate financial and CRM records, coordinated meetings and project communications, and prepared client-facing documentation such as sales receipts and contracts. I collaborate cross-functionally to support onboarding, account management, and post-sale services while assisting in training new team members on client service protocols.

I bring strong communication, problem-solving, multitasking, and data-entry skills, with demonstrated achievements in improving customer retention and receiving recognition for attention to detail and leadership. I am committed to delivering seamless client experiences and continuous service improvement.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

National Youth Service Corps (NYSC) logoNN

National Youth Service Corps (NYSC)

National Youth Service Corps, National Service

2016 - 2016

Completed mandatory national youth service with a focus on administration and demonstrated leadership and integrity.

University of Port Harcourt logoUH

University of Port Harcourt

Bachelor of Science, Geography and Environmental Management

2010 - 2015

Completed a Bachelor of Science in Geography and Environmental Management with a research project on the effects of oil spillage on soil.

MA

Mates Model Academy

West African Senior School Certificate (O' Level), Secondary Education

2006 - 2009

Activities and societies: Best Handwriting Award; Best Character Student

Attended secondary education and obtained the West African Senior School Certificate (O' Level); recognized with Best Handwriting Award.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Faith Paul - Customer Service Representative - PWAN Group | Himalayas