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Nushong Kennedy

@nushongkennedy

Client Solutions Specialist at Employers Health who manages employer accounts and guides clients on pharmacy benefit strategy.

United States

Message

At Employers Health, I manage employer client accounts and serve as a primary contact for plan sponsors, benefits consultants, brokers, and client decision-makers. I guide clients on pharmacy benefit strategy and present financial results, rebate performance, utilization trends, and program updates during reviews and renewal discussions.

I support renewals, RFPs, and pricing reviews, coordinating with internal teams and PBM partners to complete client deliverables and resolve issues. Earlier, at Intuit, I advised small business owners on QuickBooks and generated more than $1.3 million in FY20 revenue.

Experience

Work history, roles, and key accomplishments

Current

Client Solutions Specialist

Current

Employers Health

Oct 2022 - Present (4 years)

Manage a book of business of employer clients across the West Coast, serving as primary contact for plan sponsors, consultants, and brokers. Lead annual and midyear reviews, renewal discussions, and client meetings, presenting financial results and program updates.

Account Management Customer Relationship Management Benefits Consulting Executive Communication Portfolio and Book of Business Management Cross Functional Collaboration Renewals RFP Support Financial and Utilization Reviews Salesforce

Technical Recruiter / Diversity Council Ambassador

Insight Global

May 2021 - Oct 2022 (1 year 5 months)

Partnered with Fortune 500 and 1000 companies to source and identify technical candidates. Managed full-cycle recruiting including sourcing, screening, interview preparation, and onboarding.

Technical Recruiting Sourcing Screening Interview Preparation Onboarding Market Research Stakeholder Management Diversity And Inclusion

QuickBooks Small Business Sales Consultant

Intuit

Jul 2019 - Apr 2021 (1 year 9 months)

Advised small business owners on QuickBooks and related financial solutions. Ranked among top 5% of 57 agents in Q1 and Q2 FY20 and generated over $1.3 million in revenue during FY20.

Sales Quickbooks Financial Solutions Customer Advisory Group Workshops Peer Coaching

Customer Service Representative

Fifth Third Bank

Sep 2018 - Jul 2019 (10 months)

Exceeded monthly sales goals by identifying customer needs and recommending appropriate financial products. Trained new representatives and supported orientation shifts across multiple locations.

Customer Service Sales Financial Products Training Orientation

Apprentice Optician

LensCrafters

Jan 2017 - Jul 2019 (2 years 6 months)

Measured and fitted lenses and frames based on prescriptions and customer needs. Exceeded sales quotas by 50% and earned a Top Regional Performer award in Q3 2018.

Optical Fitting Prescription Interpretation Customer Service Sales

Education

Degrees, certifications, and relevant coursework

Southeastern Oklahoma State University

Master of Business Administration, Business Administration

Pursued a Master of Business Administration with a concentration in Project Management, expected to complete in 2025.

University of Cincinnati

Bachelor of Arts, Business Administration

Activities and societies: International Business Minor; Sports Media Promotion Certificate; Study abroad in Toulouse, France and Ljubljana, Slovenia.

Earned a Bachelor of Arts in Business Administration with a focus on Marketing, including an International Business minor and a Sports Media Promotion Certificate.