Kaustubh Shetty
@kaustubhshetty
Client-facing professional focused on onboarding and relationship management.
What I'm looking for
I am a client-focused professional with over 1.5 years of experience supporting customers across onboarding, issue resolution, and relationship management in fast-paced environments. I have led end-to-end client onboarding, acted as the primary point of contact for clients, and coordinated internal teams to deliver projects on time under tight deadlines.
I have hands-on experience in sales, customer operations, and early-stage business environments, including roles in sales, marketing, and co-owning a small business. I have maintained CRM records, managed follow-ups and pipeline hygiene, prepared proposals and documented client requirements, and resolved post-purchase issues to improve customer satisfaction and retention.
I seek an Associate / Client Service role in a global, performance-driven organization where I can apply strong communication, documentation, onboarding, and problem-solving skills to drive customer success and long-term relationships.
Experience
Work history, roles, and key accomplishments
Co-owner
Kooks Studio
May 2022 - Dec 2025 (3 years 7 months)
Led end-to-end client onboarding and served as primary client contact, resolving issues and coordinating internal teams to deliver projects on time under tight deadlines; prepared proposals and maintained client relationships to ensure repeat business.
Sales Executive
Elitehubs
Sep 2023 - Jun 2024 (9 months)
Acted as primary contact for daily customer queries across phone and email, maintained CRM records and pipeline hygiene, and resolved post-purchase issues to improve customer satisfaction and conversion quality.
Sales and Marketing Intern
Homeflic Wegrow
May 2021 - Jun 2021 (1 month)
Assisted customers via email and messaging, created help articles and content to improve customer clarity, updated CRM records, and supported user onboarding and basic customer research.
Education
Degrees, certifications, and relevant coursework
Smt. MMK & BOC College of Commerce and Economics
Bachelor of Management Studies, Marketing
2020 - 2023
Grade: CGPA 9.09
Activities and societies: Documentation Head, BMS Management Association (Oct 2020 - Sept 2021); Editor, College social media team (July 2021 - Oct 2022)
Completed a Bachelor in Management Studies with a focus on marketing and extracurricular leadership roles in college associations and social media.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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