Open to opportunities

Ajibola Mercy

@ajibolamercy

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Customer service professional skilled in high-volume support and office operations.

Nigeria

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What I'm looking for

I seek a role in customer service or front-desk operations where I can apply CRM skills, ensure data accuracy, support clinical or office teams, and grow into broader administrative responsibilities.

I am a results-driven customer service professional with combined front-desk administration and call-center experience, focused on delivering high service standards, accurate data management, and efficient office operations. I have routinely handled high-volume inbound inquiries, resolved technical and service issues, and maintained confidential patient and client records with precision.

I bring strong verbal and written communication, CRM adaptability, and proficiency in Microsoft Excel, Word, and PowerPoint. My background includes patient registration and appointment management in a clinical setting, community engagement and facilitation with the National Orientation Agency, and meticulous digital record-keeping to support cross-functional teams.

Experience

Work history, roles, and key accomplishments

Front Desk Officer

Siloam Eye Specialist Hospital

Jun 2025 - Jan 2026 (7 months)

Orchestrated patient registration and appointment scheduling to minimize wait times, maintained patient databases with 100% accuracy, and supported clinical staff by organizing case files and inventory to prevent service disruptions.

Patient Registration Appointments Data Entry Confidentiality Inventory Management Office Administration CRM Microsoft Office

Facilitator

National Orientation Agency Akwa-Ibom

Nov 2024 - Nov 2025 (1 year)

Managed sensitization programs and community engagement, facilitated orientation sessions on civic duties and peaceful coexistence, and documented reports to ensure accurate communication of government policies.

Community Engagement Public Speaking Facilitation Report Writing Civics Documentation Team Collaboration

Customer Service Representative

ISONS Communication Ibadan

Oct 2023 - Nov 2024 (1 year 1 month)

Handled high-volume inbound inquiries, resolved technical and service issues, maintained accurate digital interaction logs, and de-escalated difficult situations to ensure positive user experiences.

Technical Support CRM Conflict Resolution Customer Relations Microsoft Office