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gunjan ahuja

@gunjanahuja

Customer-focused client service professional skilled in chat support, client relationship management, and lead generation.

Zimbabwe
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What I'm looking for

I want a growth-oriented role in client support or inside sales where I can expand responsibilities, drive customer satisfaction, and contribute to business development.

I am a client-focused service professional with experience in chat support, inside sales, client relationship management, and business development across e-commerce, verification, and procurement environments.

I have handled global live chats and escalations, managed CRM portals such as Zendesk and Citrix Navision, and driven lead generation and webinar registrations while maintaining client satisfaction and portal accuracy.

My roles have included liaison duties for local delivery operations at Amazon, client servicing and verification management at HelloVerify and Appexigo, and procurement support using ERP tools, where I managed deal registration, quotes, and purchase orders.

I seek opportunities that offer growth and the chance to assume expanded responsibilities, where I can apply strong communication, detail orientation, and relationship-building to deliver measurable customer and business outcomes.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

VMware logoVM

VMware

VTSP Certificate, Virtualization

2015 - 2015

Completed VTSP certification from VMware in 2015.

CA

Central Academy

Intermediate Certificate, Intermediate

Completed Intermediate (senior secondary) from Central Academy in 2011.

CA

Central Academy

High School Diploma, High School

Completed High School (CBSE) from Central Academy, graduating in 2009.

UL

Unique Computers (Maharashtra Knowledge Corporation Ltd.)

MS Office Certificate, Computer Applications

Completed an MS Office training course.

EU

Eram Girls Degree College, Lucknow University

Bachelor of Commerce, Commerce

Bachelor of Commerce (B.Com) from Eram Girls Degree College affiliated with Lucknow University.

Oracle logoOR

Oracle

Oracle Gateway Certificate, IT / Database

Completed Oracle Gateway training/certification.

GG

Google Digital Garage

Google Digital Garage Certificate, Digital Marketing

Completed a Digital Garage course by Google.

Tech stack

Software and tools used professionally

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gunjan ahuja - Chat Support Executive - Infosectrain | Himalayas