Open to opportunities

gunjan ahuja

@gunjanahuja

Customer-focused client service professional skilled in chat support, client relationship management, and lead generation.

Zimbabwe

Message

What I'm looking for

I want a growth-oriented role in client support or inside sales where I can expand responsibilities, drive customer satisfaction, and contribute to business development.

I am a client-focused service professional with experience in chat support, inside sales, client relationship management, and business development across e-commerce, verification, and procurement environments.

I have handled global live chats and escalations, managed CRM portals such as Zendesk and Citrix Navision, and driven lead generation and webinar registrations while maintaining client satisfaction and portal accuracy.

My roles have included liaison duties for local delivery operations at Amazon, client servicing and verification management at HelloVerify and Appexigo, and procurement support using ERP tools, where I managed deal registration, quotes, and purchase orders.

I seek opportunities that offer growth and the chance to assume expanded responsibilities, where I can apply strong communication, detail orientation, and relationship-building to deliver measurable customer and business outcomes.

Experience

Work history, roles, and key accomplishments

Chat Support Executive

Infosectrain

Sep 2021 - Nov 2024 (3 years 2 months)

Handled global live chat support, escalations, and real-time servicing to close business and maintain client satisfaction; generated leads and managed webinar registrations and client communications.

Live Chat Support Lead Generation Client Relationship Management Email Communication Escalation Management Data Entry Customer Satisfaction

Liaison Officer

Amazon

Aug 2019 - Aug 2020 (1 year)

Managed local delivery operations, coordinated with delivery service providers and drivers to ensure on-time and urgent deliveries, resolved customer queries in real time, and supported monthly station audits.

Customer Service Escalation Management Audit Support Tracking & Reconciliation Time Sensitive Deliveries

Business Developer

Appexigo Technologies

Oct 2018 - Dec 2018 (2 months)

Managed client relationships and verification workflows, advised clients on process improvements, coordinated contracts and renewals with legal, and collaborated with operations, quality, and external vendors.

Business Development Client Servicing Contract Management And Verification Process Invoicing

Senior Executive

HelloVerify India Pvt. Ltd.

Feb 2017 - Oct 2018 (1 year 8 months)

Led client-facing background verification services, built long-term client relationships, managed contract adherence and renewals, coordinated with operations and quality teams, and supported audits and vendor coordination.

Client Servicing Contract Management Client Relationship Management Audit Support

Procurement Specialist

SoftwareOne India Pvt. Ltd.

Aug 2015 - Dec 2016 (1 year 4 months)

Managed deal registration, monitored quotes and pricing, supported procurement teams on product availability inquiries, and created purchase orders using ERP tools like Citrix Navision.

Procurement Deal Registration Pricing Management Supplier Communication Procurement Support