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KBOps + Admin Specialist | 9+ yrs optimizing projects and processes | Open to contract work
Experience
Volunteer & Marketplace Coordinator
SOCAP Global
Dec 2019 - Apr 2024 (4 years 4 months)
LECustomer Service Representative 2
Lectric Ebikes
Jun 2023 - May 2025 (1 year 11 months)
Data Entry & Accounts Payable Assistant
Precision Masonry
Jan 2019 - Jan 2022 (3 years)
Executive Assistant
Modular Movement
Jan 2015 - Feb 2020 (5 years 1 month)
WBAccomplished IT Project Manager with 20 years of experience.
Experience
Career Break
Relocation - Career Break
Jan 2025 - Present (10 months)
IT Project Manager
Corp. Castillo Bothers
Jan 2009 - Present (16 years 10 months)
I am a design leader building scalable design systems and mentoring teams to deliver accessible web platforms.
Experience
Senior UI/UX Designer
NOS SGPS
Sep 2017 - Jun 2018 (9 months)
Senior UI/UX Designer
Independent Strategic Technology (IST) Ltd
Feb 2017 - Aug 2017 (6 months)
MB
Indonesia130k-200k AUD
Global SaaS | Leadership | Customer Success | Implementation, Training and Support
Experience
HVGlobal Head of Client Operations
Honeywell Forge VMS
Jun 2024 - Present (1 year 5 months)
BG
Canada100k-150k USD
Accomplished Identity and Access Management specialist with 10+ years experience.
Experience
Business Management Analyst
TD Bank
Jun 2017 - Present (8 years 5 months)
Business Analyst
MPPeople-focused design leader driving product strategy and measurable business impact.
Experience
USDesign Director
USAA
May 2022 - Present (3 years 6 months)
USLead Designer
USAA
Jan 2018 - May 2022 (4 years 4 months)
Principal Designer
Quisitive
Dynamic relationship and e-commerce manager with 15+ years’ experience.
Experience
Relationship Manager - E-commerce
Equity Bank Group Holdings - Finserve Africa
Apr 2020 - Present (5 years 7 months)
Head - Contracting, Sales & Marketing
Lima Travel & Events Ltd.
Jan 2019 - Present (6 years 10 months)
JT
United States100k-300k USD
QA Engineer | Python, Selenium, Manual & Automation Testing | 95%+ Test Coverage
Experience
Test Automation Engineer
Reelly.ai
Dec 2024 - Present (11 months)
RG
BMExperienced Product Manager specializing in card issuing and transactional products.
Experience
Product Manager – Card Issuing and Transactional Products
Bidvest Bank
Aug 2023 - Present (2 years 3 months)
Senior Business Analyst – EMV and Card Acquiring
First National Bank
Sep 2022 - Jul 2023 (10 months)
Experienced service industry professional with expertise in card operations.
Experience
Senior Manager – Issuance Operations Management
IndusInd Bank
Aug 2024 - Present (1 year 3 months)
Manager – Issuance Operations Management
Bank Of Baroda Financial Solution Ltd
Mar 2023 - Present (2 years 8 months)
I am an accounting professional specializing in card operations, large-dataset analysis, and customer-focused support.
Experience
Support Agent
IT Company Bishkek
Apr 2023 - Present (2 years 7 months)
Customer Support Specialist
Comfi Company
Mar 2021 - Mar 2023 (2 years)
Senior Specialist, Card Department
OJSC Bakai Bank
Senior payments and card issuance consultant with strong IT and monetics expertise.
Experience
Consulente Senior Monetica
Gruppo Bancario Cooperativo ICCREA
Sep 2021 - Present (4 years 2 months)
Consulente Monetica
Banca di Credito Cooperativo di Pergola e Corinaldo
Nov 2016 - Sep 2021 (4 years 10 months)
Accomplished Card Operations Professional with extensive experience in payments.
Experience
Card Operations Professional
FIDELITY BANK PLC
Sep 2023 - Present (2 years 2 months)
Customer Service Representative
JUMIA Group
Jan 2023 - Aug 2023 (7 months)
Class Teacher
Alart International School
Kenya42k-63k USD
Operations and cards specialist focused on payments, reconciliation, dispute resolution, and customer experience.
Experience
Cards and Payments Specialist
National Bank of Kenya
Mar 2016 - Present (9 years 8 months)
AAExcel Analytical skills Reporting Marketing support Sales Business Management Arabic Teacher English
Experience
MACards Portfolio Management Consultant
MasterCard
Jan 2019 - Nov 2024 (5 years 10 months)
Cards Operations Head
Barclays - Dopay
Mar 2015 - Dec 2018 (3 years 9 months)
Cards Product Development Manager
National Bank of Greece
Senior Manager in Card Systems with extensive IT experience.
Experience
Senior Manager Card Systems
Equity Bank Limited
Feb 2025 - Present (9 months)
Way4 Support Specialist
Network International
Feb 2024 - Jan 2025 (11 months)
Digital Channels Manager
Housing Finance Group
Dec 2023 - Feb 2024 (2 months)
Customer service professional specializing in payments, fraud resolution, and account management.
Experience
NOCredits and Payments Specialist
Nordstrom
Jun 2025 - Present (5 months)
DSAccount Manager
Discover Financial Services
Oct 2023 - Feb 2024 (4 months)
ALCredit Card Fraud Specialist
JCStrategic product leader with 25+ years in business development.
Experience
Senior Product Manager
Giesecke+Devrient, USA
Jan 2022 - Present (3 years 10 months)
Card Research & Development Manager
Valid, USA
Jan 2019 - Dec 2022 (3 years 11 months)
VP, Director of Business Development
Experienced banking professional specializing in merchant payments and reconciliation.
Experience
MBAssociate - Card Operations
Mashreq Bank
Aug 2022 - Present (3 years 3 months)
Manager, Account Settlement
SkyQuest
Dec 2019 - Feb 2022 (2 years 2 months)
Officer II - Centralized Cards
Payments-focused technical consultant and project manager in fintech.
Experience
Technical Consultant
Barnes International Limited
Jul 2021 - Present (4 years 4 months)
Manager, Card Issuance & Switch
Commercial Bank of Ethiopia
Aug 2020 - Jun 2021 (10 months)
Card Issuance & Switch Expert
Commercial Bank of Ethiopia
Jan 2018 - May 2020 (2 years 4 months)
Head of Customer Operations
Honeywell Forge VMS
Apr 2021 - Jun 2024 (3 years 2 months)
HSSolutions Architect / Technical Product Specialist
Honeywell Forge VMS (Formely Sine)
May 2020 - Apr 2021 (11 months)
CAAccount Manager
CareApp
Apr 2020 - May 2020 (1 month)
TIAssistant State Manager
TIMG
Nov 2017 - Apr 2020 (2 years 5 months)
Sterling Talent Solutions
Jul 2013 - Dec 2016 (3 years 5 months)
Technical Support Analyst
Convergys
Aug 2010 - Sep 2011 (1 year 1 month)
Aug 2015 - Jan 2018 (2 years 5 months)
UX Designer
Rexel
Oct 2014 - Aug 2015 (10 months)
UX Designer
AT&T – The Foundry
Apr 2014 - Oct 2014 (6 months)
Senior Sales Executive
DPO (by Network International)
Sep 2016 - Present (9 years 2 months)
Sales Executive
DPO (by Network International)
Apr 2015 - Present (10 years 7 months)
Marketing Manager
Trianum Hospitality
Sep 2013 - Present (12 years 2 months)
Software Quality Engineer
RWS Group
Oct 2023 - Dec 2024 (1 year 2 months)
Software QA Engineer
Screenia
Feb 2023 - Sep 2023 (7 months)
AHMobility MDM Technician
Aveanna Healthcare
Jan 2021 - Aug 2023 (2 years 7 months)
Desktop Support Specialist
Aveanna Healthcare
Nov 2018 - Jan 2021 (2 years 2 months)
Senior Business Analyst – Change Management
SA Taxi Development Finance
Sep 2019 - Sep 2022 (2 years 11 months)
Director - Operations
Papercut Office Supplies
Jan 2019 - Oct 2019 (9 months)
Product Specialist – Card Issuing
Tyme Bank
Sep 2018 - Jan 2019 (4 months)
Senior Associate
Fiserv India Pvt Ltd
Dec 2019 - Present (5 years 11 months)
Escalation Manager – PAN India
Kotak Mahindra Bank Limited
Aug 2018 - Present (7 years 3 months)
Senior Executive - Customer Service & Compliance
Axis Bank Limited
Jun 2016 - Present (9 years 5 months)
Nov 2005 - Feb 2016 (10 years 3 months)
Addetto Front-Office
Banca di Credito Cooperativo di Pergola e Corinaldo
Nov 2012 - Nov 2016 (4 years)
Jan 2023 - Apr 2023 (3 months)
Volunteer
Girl Child Advocacy Programme
Jan 2022 - Feb 2022 (1 month)
Public Data Administrative Assistant
Companionship of Works Association
Apr 2011 - Nov 2013 (2 years 7 months)
May 2009 - Feb 2015 (5 years 9 months)
Head of Cards Product & Portfolio
Piraeus Bank
May 2006 - Apr 2009 (2 years 11 months)
Card Operations Senior Officer
Arab Banking Corporation
May 2003 - Apr 2006 (2 years 11 months)
Manager–IT Channels Support
Equity Bank Limited
Nov 2021 - Nov 2023 (2 years)
Assistant Manager–IT Channels Support
Equity Bank Limited
Jun 2019 - Oct 2021 (2 years 4 months)
Alorica
Sep 2022 - Oct 2023 (1 year 1 month)
TEConsumer Lending Specialist
Teleperformance
Apr 2022 - Aug 2022 (4 months)
WFCustomer Success Specialist
Wells Fargo
Oct 2021 - Jan 2022 (3 months)
Federal Card Services, LLC
Jan 2015 - Dec 2019 (4 years 11 months)
Business Process Manager
Chase Card Services
Jan 2005 - Dec 2015 (10 years 11 months)
BankIslami Pakistan Limited
Mar 2015 - Aug 2018 (3 years 5 months)
Officer I - Service Quality
BankIslami Pakistan Limited
Mar 2015 - Aug 2018 (3 years 5 months)
Intern - Operations
United Bank Limited
Feb 2014 - Mar 2014 (1 month)
Technical Support Officer
Commercial Bank of Ethiopia
Dec 2011 - Jan 2018 (6 years 1 month)
