Jacinta Chimezie
@jacintachimezie
Accomplished Card Operations Professional with extensive experience in payments.
NigeriaWhat I'm looking for
I am an accomplished Card Operations Professional with extensive experience in debit and credit card operations at a leading financial institution in Nigeria. My expertise lies in managing the end-to-end process for debit card issuance, reissuance, and activation, ensuring prompt delivery to customers while maintaining a customer-focused approach to efficiently resolve complaints.
Throughout my career, I have honed my skills in overseeing transaction processing, ensuring compliance, and optimizing operational efficiency. I have successfully led credit card contract reviews and managed credit card reconciliation and repayment processes, all while cultivating strong relationships with card schemes and vendors to enhance service quality.
With a detail-oriented mindset, I am passionate about resolving operational challenges and driving customer satisfaction. I am committed to continuous improvement and innovation in the electronic payments landscape.
Experience
Work history, roles, and key accomplishments
Card Operations Professional
FIDELITY BANK PLC
Sep 2023 - Present (1 year 8 months)
Experienced in managing debit and credit card operations, overseeing the end-to-end process for card issuance, reissuance, and activation. Skilled in customer support and ensuring compliance with credit card limits, while optimizing operational efficiency and driving customer satisfaction.
Customer Service Representative
JUMIA Group
Jan 2023 - Aug 2023 (7 months)
Provided exceptional customer service, addressing inquiries and resolving issues efficiently. Developed strong communication skills while managing customer relationships in a fast-paced environment.
Class Teacher
Alart International School
Jan 2023 - Apr 2023 (3 months)
Educated students in various subjects, fostering a positive learning environment. Developed lesson plans and assessed student performance to enhance educational outcomes.
Volunteer
Girl Child Advocacy Programme
Jan 2022 - Feb 2022 (1 month)
Supported initiatives focused on educating girls about puberty and sexual awareness. Conducted workshops and provided resources to empower young girls.
Education
Degrees, certifications, and relevant coursework
UDUdemy
Diploma, Fintech
2024 - 2024
Completed a diploma in Fintech Focus: Payment Service Directive, emphasizing the regulatory framework for payment services.
UDUdemy
Diploma, Payment Security
2024 - 2024
Completed a diploma in PCI DSS Implementation Guide, focusing on compliance and security standards for payment card transactions.
Anambra State University
Bachelor of Science, Sociology
2016 - 2020
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
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