Chukwunenye Ozurumba
@chukwunenyeozurumba
Customer Service Officer at Workforce Group / First Bank who issued Verve cards and helped the branch win consecutive cash prizes.
NigeriaWhat I'm looking for
At Workforce Group / First Bank, I issue credit and debit cards and help customers resolve card-related issues. I also handle incoming and outgoing mail.
I issued more than 500 Verve cards consecutively for three months, helping my branch win a cash prize during each month. I also issued close to 1,000 Verve cards monthly for three months, and the branch won another cash prize consecutively.
I was awarded most customer centric staff of the branch in 2020 for maintaining good relationship management. In my funds transfer work, I process bank drafts and interbank and intrabank transfers, payments, and collections.
Previously, as a Teller, I processed customer deposits and withdrawals and worked with teams opening accounts in unbanked areas. I met my allocated account-opening targets and weekly targets for helping customers download the bank's mobile app and set up USSD and other electronic channels.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Workforce Group / First Bank
Mar 2020 - Present (6 years 7 months)
Issued credit and debit cards, resolved card-related issues, and handled incoming and outgoing mails. Achieved issuance of over 500 Verve cards monthly for three consecutive months, earning branch cash prizes and recognition as most customer-centric staff.
Teller
First Bank
Sep 2014 - Jul 2020 (5 years 10 months)
Managed teller operations including cash and cheque handling, transaction posting, and daily balancing. Worked with teams to open accounts in unbanked areas and met targets for mobile app and USSD setup.
Funds Transfer Officer
First Bank
Processed bank drafts and interbank and intrabank transfers, including money transfers, payments, and collections.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Postgraduate Diploma, Business Administration
Pursuing a Postgraduate Diploma in Business Administration, currently in view.
Chartered Institute of Bankers of Nigeria
Certificate, Professional Conduct and Ethics
Completed a Certificate in Professional Conduct and Ethics in 2020.
Federal Polytechnic Nekede
Higher National Diploma, Mechanical Engineering
Grade: Upper credit
Earned a Higher National Diploma in Mechanical Engineering with Upper Credit in 2010.
Saint Augustine Grammar School
West Africa Senior School Certificate, General Studies
Completed West Africa Senior School Certificate in 2003.
Living Christ Primary School
First School Leaving Certificate, Primary Education
Completed First School Leaving Certificate in 1997.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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