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ZscalerZS

Senior Technical Success Manager

Zscaler is universally recognized as the leader in zero trust.

Zscaler

Employee count: 5000+

Germany only

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We are looking for a Sr. Technical Success Manager to join our Customer Success Organization. This is a Germany-based role, reporting to the Manager of Technical Success Management. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives.

Requirements

  • 5+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
  • 5+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
  • Strong communication and presentation skills with the ability to influence internal and external decisions
  • Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes
  • Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans

Benefits

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Germany +/- 0 hours

About Zscaler

Learn more about Zscaler and their company culture.

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Zscaler is universally recognized as the leader in zero trust. Leveraging the largest security cloud on the planet, Zscaler anticipates, secures, and simplifies the experience of doing business for the world's most established companies.

Our Values

  • Teamwork: We celebrate people for their diverse perspectives and backgrounds, and are able to respectfully disagree and move forward as one team. We are open-minded and work towards the best solution in the interest of Zscaler. We all succeed when the company succeeds.

  • Open Communication: We are approachable and transparent, and strive for integrity in everything we say and do. We communicate with positive intent, celebrate each other's successes, rise to meet challenges, and listen with empathy. At Zscaler, we feel safe to express our true selves and are empowered to engage in difficult conversations where needed.

  • Passion: We find our purpose and invest in continuous learning to master our craft. We are resourceful and determined to be the best while staying humble and grounded. We have the conviction to do what’s right and remove obstacles in our pursuit of excellence.

  • Innovation: We are creative and solve complicated problems by thinking beyond conventional and predictable methods; we believe that no outcome is impossible. We are willing to take risks and fail fast to learn.

  • Customer Obsession: We go above and beyond what is expected to delight our customers. We are passionate about understanding our customers’ challenges to better solve them. We forge lasting relationships with our customers by going beyond the transactional to build mutual trust.

Employee benefits

Learn about the employee benefits and perks provided at Zscaler.

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Employee referral program

Referral bonus of $2,500 or more.

Disability insurance

We'll cover your disability insurance.

Company meals

Free lunch provided, as well as free snacks.

Life insurance

Accidental death & dismemberment (AD&D) insurance and life insurance.

View Zscaler's employee benefits
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