HimalayasHimalayas logo
GenesysGE

Senior Technical Account Manager

Genesys is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses, offering both cloud-based and hybrid cloud software.

Genesys

Employee count: 5000+

Germany only

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through the AI-powered Experience Orchestration platform, Genesys Cloud. The Senior Technical Account Manager role drives technical success for customers by serving as a trusted advisor, strategic partner, and cross-functional leader.

Requirements

  • Serve as the primary trusted technical advisor for assigned customers.
  • Provide expert guidance on architecture, adoption, optimization, and best practices.
  • Translate business requirements into technical solutions and use cases.
  • Lead operational and technical reviews aligned to customer goals and deployment needs.
  • Communicate effectively with stakeholders at all levels, including executives.
  • Lead cross-functional efforts to drive customer outcomes and resolve complex issues.
  • Partner with Customer Care, DevOps, Product Management, and Customer Success teams.
  • Reproduce and analyze customer issues, providing business context and prioritization.
  • Act as liaison to Product Management for roadmap discussions and feature alignment.
  • Manage and coordinate executive updates, action plans, ownership, and timelines.
  • Identify trends, risks, and potential service disruptions; recommend mitigation strategies.
  • Lead recovery efforts in at-risk situations through structured, cross-functional action plans.
  • Support project planning and risk mitigation for critical-path initiatives.
  • Manage escalations with professionalism, empathy, and strong conflict resolution skills.
  • Drive methodology enhancements and internal process improvements.
  • Contribute to strategic initiatives and cross-functional projects.
  • Define and promote best practices for delivering world-class service.
  • Develop and deliver training materials for new team members.
  • Maintain active engagement in the Genesys Community with thoughtful recommendations.

Benefits

  • Retirement Plan
  • Generous Paid Time Off
  • 401k Matching
  • Relocation Assistance

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Germany

Hiring timezones

Germany +/- 0 hours

Job categories

Technical Account ManagerTechnical Account ExecutiveTechnical Customer Success ManagerSenior Client Success ManagerSenior Customer Success EngineerSenior Technical Sales Specialist

Skills

Genesys CloudArchitectureTechnical SolutionsRisk ManagementStakeholder ManagementProject ManagementDevOps& Customer SuccessProduct Management LiaisonExecutive CommunicationGenesys

Browse similar jobs

Remote Senior Technical-Account-Manager JobsRemote Full Time Technical-Account-Manager JobsRemote Senior Technical-Account-Manager Jobs in GermanyRemote Full Time Jobs in GermanyRemote Technical-Account-Manager Jobs in Germany

About Genesys

Learn more about Genesys and their company culture.

View company profile

At Genesys, we empower more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We've been a global leader in customer experience and cloud contact center solutions since 1990, serving thousands of SMB and enterprise customers across six continents. Our journey began with a vision to revolutionize how businesses connect with their customers, and today, we're proud to be at the forefront of the experience economy.

Through our innovative AI-Powered Experience Orchestration platform, Genesys Cloud, we deliver the future of CX to organizations of all sizes. This all-in-one solution, born in the cloud, enables businesses to provide empathetic, personalized experiences at scale. We believe in the power of AI and automation to not just make interactions more efficient, but to make them more human and personalized. Our platform helps organizations connect every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. We're passionate about helping businesses differentiate themselves with the right customer experience at the right time, driving stronger workforce engagement, efficiency, and operational improvements. We offer a suite of solutions including Genesys Cloud CX, Genesys Multicloud CX, and Genesys DX, catering to diverse industries such as banking, government, healthcare, retail, and insurance. Our commitment to innovation is relentless, and we continuously update our platform with new features and improvements to ensure our customers are always equipped for the future. We're not just a technology provider; we're a partner dedicated to helping businesses build trust and loyalty by orchestrating smarter, more connected experiences.

Employee benefits

Learn about the employee benefits and perks provided at Genesys.

View benefits

401(k) Retirement Plan

Retirement savings plan.

Work From Home Policy

Option to work remotely.

Dental Insurance

Coverage for dental care.

Vision Insurance

Coverage for vision care.

View Genesys's employee benefits
Claim this profileGenesys logoGE

Genesys

Company size

5000+ employees

Founded in

1990

Chief executive officer

Tony Bates

Markets

Customer Experience (CX)Cloud Contact CenterArtificial IntelligenceCustomer Relationship Management (CRM)SaaSOmnichannel CommunicationWorkforce EngagementMarketing TechnologyEnterprise SoftwareAutomation

Employees live in

United States
View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

46 remote jobs at Genesys

Explore the variety of open remote roles at Genesys, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Genesys
Top remote companies

Remote companies like Genesys

Find your next opportunity by exploring profiles of companies that are similar to Genesys. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan