About Genesys
At Genesys, we empower more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We've been a global leader in customer experience and cloud contact center solutions since 1990, serving thousands of SMB and enterprise customers across six continents. Our journey began with a vision to revolutionize how businesses connect with their customers, and today, we're proud to be at the forefront of the experience economy.
Through our innovative AI-Powered Experience Orchestration platform, Genesys Cloud, we deliver the future of CX to organizations of all sizes. This all-in-one solution, born in the cloud, enables businesses to provide empathetic, personalized experiences at scale. We believe in the power of AI and automation to not just make interactions more efficient, but to make them more human and personalized. Our platform helps organizations connect every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. We're passionate about helping businesses differentiate themselves with the right customer experience at the right time, driving stronger workforce engagement, efficiency, and operational improvements. We offer a suite of solutions including Genesys Cloud CX, Genesys Multicloud CX, and Genesys DX, catering to diverse industries such as banking, government, healthcare, retail, and insurance. Our commitment to innovation is relentless, and we continuously update our platform with new features and improvements to ensure our customers are always equipped for the future. We're not just a technology provider; we're a partner dedicated to helping businesses build trust and loyalty by orchestrating smarter, more connected experiences.
FAQs
- When was Genesys founded?
- Genesys was founded in 1990.
- Who is the CEO of Genesys?
- Tony Bates is the CEO.
- What industries or markets does Genesys operate in?
- Genesys operates in the following markets: Customer Experience (CX), Cloud Contact Center, Artificial Intelligence, Customer Relationship Management (CRM), SaaS, Omnichannel Communication, Workforce Engagement, Marketing Technology, Enterprise Software, and Automation.
- How many employees does Genesys have?
- Genesys has 5000+ employees.
- Where does Genesys have employees?
- Genesys has employees in United States.
- Is Genesys hiring?
- Yes, Genesys has 43 open remote jobs.
- Does Genesys support remote work or working from home?
- Yes, Genesys is a remote-friendly company.
- What employee benefits does Genesys offer?
- Genesys provides 26 benefits to their employees.
- Does Genesys offer a four-day work week?
- No, Genesys does not offer a four-day work week.
- Is Genesys transparent about salaries?
- Yes, Genesys practices salary transparency, often including salary or compensation ranges in their job posts. They provide salary data for 22 roles.
- What is Genesys's website?
- Genesys's website is www.genesys.com.