Senior Implementations Program Manager

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

The position

This is an exciting time to join Remote and make a personal difference in the global employment space as a SeniorImplementations Program Manager reporting to the GM, Partnerships Business.

As Senior Implementations Program Manager, you will be responsible for delivering business outcomes (technical, commercial, and operational) and building the end-to-end implementations process for Remote Embedded partners.

What this job can offer you

• Direct ownership of the success of transformative partnerships critical to Remote’s business success
• High exposure externally and internally across all functional areas
• Ability to steer product & service development with high velocity in response to partner needs
• An opportunity to co-develop the strategy and vision of the Remote Embedded product
• Opportunity to work with senior stakeholders with high autonomy

What will you be doing

• Directly support the General Manager in building and growing Remote Embedded product, ensuring alignment with strategic objectives
• Develop and project manage Remote Embedded partners’ implementation timeline, and operational work streams (in close collaboration with the Partners’ teams)
• Lead the planning, tracking and completion of all project tasks throughout the partner onboarding and implementation process — including but not limited to:
  • Develop and oversee the project schedule and lead regular meetings with operational leads to build workflows not supported by integration
  • Document, coordinate and monitor progress of partner, including ensuring all requirements are met
  • Coordinate internal resources as required across various departments including Product, Legal, Finance, Sales, Partnerships, Growth, Customer Experience and Operations, to drive Embedded partner success
  • Work closely with the Product, Operations, and other teams to understand and communicate the timing of deliverables necessary to keep partners unblocked and drive project to release on time with high quality
  • Help partner sales, support, and customer success teams understand product features and benefits
  • Communicate project plan, deployment progress, execution, and delivery using relevant reporting tools and dashboards; create visibility on status of all open issues, action items, dependencies, and timelines for deliverables
• Own the day-to-day relationship with the partner during the implementation phase, ensuring questions are directed to and addressed by the appropriate internal teams efficiently
• Identify and understand project risks, coordinate with respective teams as applicable to mitigate and resolve
• Develop and execute strategies to continuously improve partner and customer satisfaction, meet revenue targets, and scale team operations (in collaboration with Product, Engineering, Partnerships, Customer Experience and Operations)
• Contribute to the development of integration best practices, training materials and Remote’s internal and external collateral
  • Work with GM, Partnerships, and Product Marketing to package implementation best practices and integrate these in partner value prop for future partners
  • Develop clear and accurate implementation guide covering technical, GTM, and operational implementation (in collaboration with Partner Solution Architect)
  • Develop and maintain a comprehensive documentation system that organizes partner interactions, including FAQs, workflows, dependencies, and blockers
  • Work with other teams to populate the partner knowledge base and partner portal

What you bring

• Experience in project management / implementations / professional services in the HRtech, fintech or software/technology industry
• A proven track record in managing long-term relationships with partners / customers
• Exceptional organizational skills, with a proven ability to juggle and complete multiple tasks and projects simultaneously in a fast-paced environment
• The capacity to work collaboratively with cross-functional teams, fostering a productive and cooperative environment
• The ability to quickly learn and understand complex issues, analyze root causes and solution options, and synthesize conclusions, and to communicate these effectively to partners and internal teams
• Superior verbal, written and presentation skills, as well as the ability to work effectively across internal and external organizations
• Experience in B2B SaaS technology partnerships preferred

Practicals

• You'll report to: General Manager, Remote Embedded
• Location: You’ll need to be able to work with external stakeholders located between US West Coast to Eastern Europe timezones (from UTC-8 through UTC+3) - which means you’ll likely be located in Western/Central European or Eastern US/CA timezone.
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $53,600 USD - $120,600 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with recruiter
2. Interview with team member 1
3. Interview with team member 2 (no managers present)
4. Interview with future Manager.
5. Prior employment verification check

Benefits

• work from anywhere
• unlimited personal time off (minimum 4 weeks)
• quarterly company-wide day off for self care
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.