Technical Support Specialist | EMEA

Deel is a fast-growing Software as a Service (SaaS) company that is transforming how global talent connects with world-class companies. We're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. As a Technical Support Specialist, you'll be the bridge between frontline teams and engineering, ensuring customer satisfaction through efficient issue resolution.

Requirements

• 3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment
• 1+ year of experience in Customer Support roles
• Fluent in both written and verbal English
• Strong analytical skills, attention to detail, and a proven track record of resolving technical issues
• Experience using SQL, RESTful APIs and debugging tools
• Basic scripting knowledge (e.g. Python, Node.js) and ability to read and understand code
• Proficiency in analyzing application logs using monitoring tools
• Familiarity with ticketing systems (e.g. Zendesk, Jira) for issue tracking
• Ability to explain technical concepts in simple terms to non-technical stakeholders
• Use initiative in identifying trends and/or process improvements
• Have previously embraced remote work, capable of working independently and self-motivated

Benefits

• Stock grant opportunities
• Additional perks and benefits based on employment status and country
• The flexibility of remote work, including optional WeWork access