Technical Support Engineer – Developer-Focused Customer Success

Technical Support Engineer – Developer-Focused Customer Success

As a Technical Support Engineer, you'll work directly with clients to troubleshoot issues, optimize workflows, and enhance user experience using your skills in Python, SQL, and software development. This is a high-impact, customer-facing role for someone who loves both tech and people.

Role Overview:

• Provide in-depth technical support and debugging for enterprise clients

• Write scripts and custom solutions in Python to support integrations and automation

• Use SQL to diagnose data issues and optimize backend processes

• Collaborate with Engineering to relay customer feedback and identify product improvements

Ideal Background:

• Experience in a technical support or solutions engineering role

• Solid understanding of software systems and development workflows

• Strong skills in SQL, Python, and client communication

• Passion for improving tools, documentation, and internal processes