Agent Operations HR Experience | EMEA

Deel is the all-in-one payroll and HR platform for global teams. The Agent Operations HR Experience will support global functions, the HR hotline, and urgent HR operational tasks while collaborating closely with regional HR teams.

Requirements

• Provide operational HR support for requests across multiple regions and time zones.
• Manage and execute global HR operational tasks across the employee life cycle, ensuring accuracy and compliance with internal procedures.
• Respond to and manage inquiries through the HR hotline and written communication channels, addressing EOR and client HR-related questions.
• Manage and process operational requests while ensuring timely delivery within established SLAs
• Serve as temporary operational backup for country HR operations when coverage gaps occur.
• Collaborate with country owners and team leads to ensure continuity of HR service delivery.
• Participate in cross-functional initiatives and operational improvements as required.
• Design, build, and maintain AI agents and automation workflows that support HR operations at scale
• Identify manual or repetitive HR processes and turn them into reliable, intelligent automations
• Monitor agent performance, troubleshoot issues, and iterate based on data and feedback

Benefits

• Flexible remote work options
• Stock grant opportunities
• Additional perks and benefits based on employment status and country
• Option to use WeWork access