Zvonko Stojadinovic

Serve as System Analyst on the Programme IT systems team, providing second-level support, advising on product development on the Salesforce platform, running UAT and manual test scenarios, and coordinating Scrum activities to maintain and roll out programme systems.

Provided application and service desk support for professional users, analyzed and resolved incidents, managed user accounts and permissions, prepared release notes and documentation, and executed UAT and testing for new functionalities.

Led the Balkan helpline team supporting multiple countries, monitored SLAs/OLAs, maintained local knowledge bases, coordinated incident responses during major outages, and managed MDM and device monitoring activities.

Managed a customer support team for gaming operations, trained staff on promotions and transactions, oversaw customer database and promotional campaigns, and acted as office administrator.

Coordinated international household moves across CIS and CA regions, managed documentation, bookings, vendor negotiations, shipment tracking, and monthly invoicing to ensure timely delivery and cost tracking.

Worked as graphic designer and pre-press operator producing advertising materials, book and magazine design, and managing DotMate plate-making workflow for print production.

Completed a BA in Management covering management of organizations, accounting, and human resources.

Awarded Emergency Medical Technician – Basic with Pre-hospital Trauma Life Support certificate focused on emergency first response and life support.

Completed a BA in Journalism with coursework in creative writing, ethics, political science, and English language.