Evgeni MedarskiEM
Open to opportunities

Evgeni Medarski

@evgenimedarski

Experienced customer service specialist with analytical skills.

Bulgaria

What I'm looking for

Seeking a challenging role that leverages my analytical and technical skills to drive customer satisfaction and business growth.

As a customer service specialist with a strong analytical background, I have honed my skills in resolving complex customer inquiries and providing timely solutions. With experience in the crypto industry and handling high-risk cases, I possess excellent problem-solving abilities and adaptability under pressure. My proficiency in technical tools such as Jira, Confluence, and Salesforce has enabled me to provide efficient technical assistance.

Throughout my career, I have demonstrated excellent multitasking and communication skills, ensuring seamless interactions with customers and internal teams. My ability to work independently and think critically has earned me recognition as a trusted and reliable team member.

I am a proactive and continuous learner, seeking opportunities to expand my skills and knowledge. With a strong foundation in economics and a proven track record of success, I am confident in my ability to make informed decisions and drive results.

Experience

Work history, roles, and key accomplishments

SE
Current

Customer Service Specialist

Software Solutions EOOD

Jul 2023 - Present (1 year 11 months)

Handled customer inquiries, documented calls and managed appointments for services provided by the company, and communicated with field-based technicians and supervisors.

FE

Customer Experience Associate

Foris Europe

Jun 2020 - Jun 2022 (1 year 11 months)

Acted as primary point of contact for customer inquiries, resolved customer complaints, and worked with Slack, Jira, and Confluence to resolve issues.

Education

Degrees, certifications, and relevant coursework

Evgeni hasn't added their education

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Tech stack

Software and tools used professionally

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Evgeni Medarski - Customer Service Specialist - Software Solutions EOOD | Himalayas