Evgeni Medarski
@evgenimedarski
Experienced customer service specialist with analytical skills.
What I'm looking for
As a customer service specialist with a strong analytical background, I have honed my skills in resolving complex customer inquiries and providing timely solutions. With experience in the crypto industry and handling high-risk cases, I possess excellent problem-solving abilities and adaptability under pressure. My proficiency in technical tools such as Jira, Confluence, and Salesforce has enabled me to provide efficient technical assistance.
Throughout my career, I have demonstrated excellent multitasking and communication skills, ensuring seamless interactions with customers and internal teams. My ability to work independently and think critically has earned me recognition as a trusted and reliable team member.
I am a proactive and continuous learner, seeking opportunities to expand my skills and knowledge. With a strong foundation in economics and a proven track record of success, I am confident in my ability to make informed decisions and drive results.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Software Solutions EOOD
Jul 2023 - Present (1 year 11 months)
Handled customer inquiries, documented calls and managed appointments for services provided by the company, and communicated with field-based technicians and supervisors.
Customer Experience Associate
Foris Europe
Jun 2020 - Jun 2022 (1 year 11 months)
Acted as primary point of contact for customer inquiries, resolved customer complaints, and worked with Slack, Jira, and Confluence to resolve issues.
Technical Support Analyst
Modis EOOD
Jan 2019 - Jun 2020 (1 year 5 months)
Handled high-risk cases, provided technical assistance, and worked with Salesforce, MS Office, and Active Directory.
Education
Degrees, certifications, and relevant coursework
Evgeni hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
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