Looking for a job

Alexander Ananiev

@alexanderananiev

Message

Results-driven IT Service Manager with 10+ years of experience.

Bulgaria

Message

What I'm looking for

I am looking for a role that challenges my skills and offers opportunities for growth in IT service management.

I am a results-driven IT Service Manager with over 10 years of experience in optimizing IT processes and driving service excellence. My expertise lies in capacity and availability optimization, data analysis, and critical incident resolution. I have a proven track record of improving efficiency and reducing costs, having optimized over 5000 systems and saved more than $100,000 annually for clients such as the Central Bank of Ireland and TNT-FedEx.

In my previous roles, I have successfully managed critical incidents, ensuring timely resolutions and minimal business impact. I coordinated incident response efforts across multiple IT teams, driving over 1000 P1/P2 incidents to successful resolution for major companies like Kraft-Heinz and Mondelez International. My strong analytical skills enable me to forecast and plan business requirements effectively, ensuring that IT services align with organizational goals.

Experience

Work history, roles, and key accomplishments

Capacity and Availability Process Lead

DXC Technology

Jul 2018 - Feb 2025 (6 years 7 months)

Led capacity and availability processes, optimizing resource costs and improving system availability. Analyzed performance data to forecast business requirements, successfully optimizing over 5000 systems and reducing costs by over $100,000 annually for major clients.

ITIL Cost Optimization Data Analysis SLA Management

Critical Incident Process Manager

Hewlett Packard Enterprise

Mar 2014 - Jul 2018 (4 years 4 months)

Managed critical incidents to ensure timely resolution and minimal business impact. Coordinated incident response across multiple IT teams, successfully resolving over 1000 P1/P2 incidents for major clients.

Incident Management ITOM Team Coordination SLA Management Stakeholder Management

2nd Line Technical Support Specialist

Sixty K Ltd.

Sep 2011 - Mar 2014 (2 years 6 months)

Provided technical support to clients, resolving service issues and collaborating with engineering teams to address complex problems. Handled over 1500 customer calls, significantly improving user satisfaction.

Technical Support Customer Service Problem Solving Communication Team Collaboration Customer Satisfaction