RR
Open to opportunities

Radi Radev

@radiradev

Experienced IT professional with a strong background in system administration and quality assurance.

Bulgaria

What I'm looking for

Looking for a challenging role that utilizes my technical expertise and leadership skills to deliver high-quality services and drive business growth.

I am a seasoned IT professional with over 10 years of experience in system administration, quality assurance, and customer service. My expertise includes Microsoft Intune, SCCM, App-V, and Windows Server platforms. I have a strong background in troubleshooting and resolving technical issues, as well as leading teams and mentoring junior colleagues.

I have worked with various clients, including BMW, Allianz, and Coca-Cola, and have a proven track record of delivering high-quality services and meeting customer requirements. I am certified in ITIL 4 Foundation, Quality Assurance Engineer, Microsoft Certified Professional, and Lean Six Sigma - Yellow Belt.

I am a strong communicator and team player, with excellent organizational and leadership skills. I am proficient in MS Office and have experience with various digital tools, including Jira, ITSM, and ServiceNow.

Experience

Work history, roles, and key accomplishments

DT
Current

Microsoft Intune Engineer

DXC Technology

Apr 2024 - Present (1 year 2 months)

Responsible for the administration and engineering of Microsoft Intune and SCCM, including application deployment, system troubleshooting, and PowerShell scripting. Provides guidance to junior engineers and ensures client needs are met through effective communication.

DT

Application Deployment Engineer

DXC Technology

May 2022 - Apr 2024 (1 year 11 months)

Led the application deployment process across various environments, resolved complex technical issues, and coordinated with teams to ensure smooth implementation and optimization of services.

DT

Application Packaging Engineer

DXC Technology

Jun 2021 - Apr 2022 (10 months)

Created and modified scripts for application installations, resolved packaging issues, and assisted with automated software deployments while ensuring compliance with enterprise standards.

DT

SWM Capability Implementation Engineer II

DXC Technology

Apr 2020 - Apr 2021 (11 months)

Coordinated customer requests for software updates, managed package deployment, and conducted root cause analysis for software-related issues while maintaining clear documentation.

CB

Sr. Assistant Collection National with German

Coca-Cola European Partners Services Bulgaria

Nov 2017 - Apr 2020 (2 years 5 months)

Delivered high-quality services to key customers, ensured adherence to collection policies, and improved end-to-end processes through proactive issue resolution.

CB

Technical Support Professional III

Convergys International Bulgaria

Jul 2016 - Nov 2016 (4 months)

Resolved technical requests and issues, documented support procedures, and provided remote support while ensuring productivity through effective troubleshooting.

HE

Response Center Engineer

Hewlett Packard Enterprise

Jul 2014 - Jul 2016 (1 year 11 months)

Managed customer inquiries and technical issues, maintained case documentation, and participated in process improvement projects to enhance service quality.

IC

Customer Service Representative

IBM - Global Delivery Centre/Concentrix

Dec 2013 - Jul 2014 (7 months)

Maintained professional customer interactions, resolved inquiries and complaints, and managed a team of junior representatives to ensure customer satisfaction.

KF

Manager Disputes

Kamax Ltd. Blinds Factory

Jul 2011 - Dec 2013 (2 years 5 months)

Acted as a subject matter expert in disputes, developed action plans, and coordinated training materials to ensure successful project delivery.

DT

Junior Expert

Directorate of Labor, Teteven

Oct 2010 - Mar 2011 (5 months)

Advised unemployed individuals on job openings, analyzed profiles, and organized training courses to enhance employability.

Education

Degrees, certifications, and relevant coursework

Radi hasn't added their education

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Tech stack

Software and tools used professionally

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Radi Radev - Microsoft Intune Engineer - DXC Technology | Himalayas