Radi Radev

Responsible for the administration and engineering of Microsoft Intune and SCCM, including application deployment, system troubleshooting, and PowerShell scripting. Provides guidance to junior engineers and ensures client needs are met through effective communication.

Led the application deployment process across various environments, resolved complex technical issues, and coordinated with teams to ensure smooth implementation and optimization of services.

Created and modified scripts for application installations, resolved packaging issues, and assisted with automated software deployments while ensuring compliance with enterprise standards.

Coordinated customer requests for software updates, managed package deployment, and conducted root cause analysis for software-related issues while maintaining clear documentation.

Delivered high-quality services to key customers, ensured adherence to collection policies, and improved end-to-end processes through proactive issue resolution.

Resolved technical requests and issues, documented support procedures, and provided remote support while ensuring productivity through effective troubleshooting.

Managed customer inquiries and technical issues, maintained case documentation, and participated in process improvement projects to enhance service quality.

Maintained professional customer interactions, resolved inquiries and complaints, and managed a team of junior representatives to ensure customer satisfaction.

Acted as a subject matter expert in disputes, developed action plans, and coordinated training materials to ensure successful project delivery.

Advised unemployed individuals on job openings, analyzed profiles, and organized training courses to enhance employability.