Radi Radev
@radiradev
Experienced IT professional with a strong background in system administration and quality assurance.
What I'm looking for
I am a seasoned IT professional with over 10 years of experience in system administration, quality assurance, and customer service. My expertise includes Microsoft Intune, SCCM, App-V, and Windows Server platforms. I have a strong background in troubleshooting and resolving technical issues, as well as leading teams and mentoring junior colleagues.
I have worked with various clients, including BMW, Allianz, and Coca-Cola, and have a proven track record of delivering high-quality services and meeting customer requirements. I am certified in ITIL 4 Foundation, Quality Assurance Engineer, Microsoft Certified Professional, and Lean Six Sigma - Yellow Belt.
I am a strong communicator and team player, with excellent organizational and leadership skills. I am proficient in MS Office and have experience with various digital tools, including Jira, ITSM, and ServiceNow.
Experience
Work history, roles, and key accomplishments
Microsoft Intune Engineer
DXC Technology
Apr 2024 - Present (1 year 2 months)
Responsible for the administration and engineering of Microsoft Intune and SCCM, including application deployment, system troubleshooting, and PowerShell scripting. Provides guidance to junior engineers and ensures client needs are met through effective communication.
Application Deployment Engineer
DXC Technology
May 2022 - Apr 2024 (1 year 11 months)
Led the application deployment process across various environments, resolved complex technical issues, and coordinated with teams to ensure smooth implementation and optimization of services.
Application Packaging Engineer
DXC Technology
Jun 2021 - Apr 2022 (10 months)
Created and modified scripts for application installations, resolved packaging issues, and assisted with automated software deployments while ensuring compliance with enterprise standards.
SWM Capability Implementation Engineer II
DXC Technology
Apr 2020 - Apr 2021 (11 months)
Coordinated customer requests for software updates, managed package deployment, and conducted root cause analysis for software-related issues while maintaining clear documentation.
Sr. Assistant Collection National with German
Coca-Cola European Partners Services Bulgaria
Nov 2017 - Apr 2020 (2 years 5 months)
Delivered high-quality services to key customers, ensured adherence to collection policies, and improved end-to-end processes through proactive issue resolution.
Technical Support Professional III
Convergys International Bulgaria
Jul 2016 - Nov 2016 (4 months)
Resolved technical requests and issues, documented support procedures, and provided remote support while ensuring productivity through effective troubleshooting.
Response Center Engineer
Hewlett Packard Enterprise
Jul 2014 - Jul 2016 (1 year 11 months)
Managed customer inquiries and technical issues, maintained case documentation, and participated in process improvement projects to enhance service quality.
Customer Service Representative
IBM - Global Delivery Centre/Concentrix
Dec 2013 - Jul 2014 (7 months)
Maintained professional customer interactions, resolved inquiries and complaints, and managed a team of junior representatives to ensure customer satisfaction.
Manager Disputes
Kamax Ltd. Blinds Factory
Jul 2011 - Dec 2013 (2 years 5 months)
Acted as a subject matter expert in disputes, developed action plans, and coordinated training materials to ensure successful project delivery.
Junior Expert
Directorate of Labor, Teteven
Oct 2010 - Mar 2011 (5 months)
Advised unemployed individuals on job openings, analyzed profiles, and organized training courses to enhance employability.
Education
Degrees, certifications, and relevant coursework
Radi hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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