Mihail Borisov

As a Live Operations Supervisor, I monitored system performance, identified technical issues, and collaborated with engineering teams to troubleshoot platform issues. I conducted post-event analysis and developed scheduling strategies to optimize content releases. Additionally, I trained team members on workflows and best practices to enhance operational efficiency.

In my role as a Live Operations Specialist, I assisted in process automation and conducted interviews for team recruitment. I managed scheduling and workflow processes, conducted QA assessments, and monitored live operations to ensure smooth execution and troubleshooting of technical issues.

As a Live Operations Specialist at Pontica Solutions, I conducted system monitoring and quality assurance checks. I provided feedback on technical design documents and communicated user needs to various support teams, ensuring high-performance standards and customer satisfaction.

In my position as a Clinical Application Specialist, I provided remote technical support and communicated proactively with users to improve satisfaction. I created documentation for customer training and maintained records of user interactions.

As a Customer Care Representative, I managed incoming chats and verified customer documents. I provided high-quality service, handled complaints, and ensured customer satisfaction through effective communication and problem resolution.

Currently enrolled in a JavaScript course to enhance programming skills and knowledge in software development.