I'm seeking a remote role where I can apply my experience in. I’m particularly interested in roles related to cloud support, technical support, or DevOps, where I can grow my skills. However, I'm open to new opportunities
MBOpen to opportunities
Mihail Borisov
@mihailborisov
QA & Training Supervisor with expertise in software testing, team leadership, and process optimization.
BulgariaWhat I'm looking for
I am a dedicated QA & Training Supervisor with over three years of experience leading teams, improving product quality, and ensuring seamless operations in fast-paced SaaS environments. At Relay Technologies, I supervise a team while monitoring system performance, conducting QA testing, and collaborating with engineering teams to troubleshoot and validate fixes. I also design and deliver training programs, mentor team members, and establish best practices that raise efficiency and consistency across the organization.
In addition to leadership, I bring hands-on technical expertise from creating structured bug reports and performing manual QA testing to automating workflows and delivering data-driven insights using SQL, Tableau, and Google Suite. My earlier experience at Pontica Solutions and C3i Europe strengthened my customer support and application testing skills, giving me a solid foundation across QA, training, and customer-focused problem-solving.
I am passionate about leading high-performing teams, fostering a culture of continuous learning, and driving measurable improvements in product reliability, service quality, and customer satisfaction.
Experience
Work history, roles, and key accomplishments
RTCurrent
Led system monitoring, defect identification, and collaboration with engineering teams to optimize platform performance. Recognized for driving measurable improvements in efficiency, service quality, and customer satisfaction.
RTIn my role as a Live Operations Specialist, I assisted in process automation and conducted interviews for team recruitment. I managed scheduling and workflow processes, conducted QA assessments, and monitored live operations to ensure smooth execution and troubleshooting of technical issues.
PS
Live Operations Specialist
Pontica Solutions
Dec 2023 - Jan 2024 (1 month)
As a Live Operations Specialist at Pontica Solutions, I conducted system monitoring and quality assurance checks. I provided feedback on technical design documents and communicated user needs to various support teams, ensuring high-performance standards and customer satisfaction.
CE
Clinical Application Specialist
C3i Europe
Jan 2022 - Jul 2022 (6 months)
In my position as a Clinical Application Specialist, I provided remote technical support and communicated proactively with users to improve satisfaction. I created documentation for customer training and maintained records of user interactions.
SV
Customer Care Representative
Sitel Varna
Feb 2021 - Jan 2022 (11 months)
As a Customer Care Representative, I managed incoming chats and verified customer documents. I provided high-quality service, handled complaints, and ensured customer satisfaction through effective communication and problem resolution.
Education
Degrees, certifications, and relevant coursework
SOSoftUni
Bachelor's degree, Computer Science
2023 -
Currently enrolled in a JavaScript course to enhance programming skills and knowledge in software development.
UE
University of Economics
Bachelor's degree, Economics
2017 - 2022
PO
PPMG Akad. Nikola Obreshkov
2012 - 2017
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
BulgariaAuthorized to work in
Social media
Job categories
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