Serhat Koç

I am a team lead with extensive experience in customer support, coaching, and training, currently working in Sofia, Bulgaria. I combine technical familiarity with strong communication to improve team performance and client satisfaction.

I design and implement onboarding and ongoing training programs, conduct coaching sessions, and prepare presentations for clients and stakeholders. My focus is on consistent knowledge levels and measurable productivity gains.

I manage shift schedules, facilitate client meetings, and use CRM and customer management platforms to ensure seamless operations. I take a collaborative approach to feedback and professional development to help team members grow.

With a Master’s degree in Information Technology for Business Management and a Bachelor in Aircraft Engineering, I bring analytical thinking and process-oriented leadership to customer-facing projects.