Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross- departmentally with co-management and top-level leadership. Excellent trainer and mentor.
YYLooking for a job
Yordan Yordanov
@yordanyordanov
I’m a Team Leader in a BPO company based in Sofia, Bulgaria.
BulgariaExperience
Work history, roles, and key accomplishments
ABCurrent
Operations Team Manager
Alorica Bulgaria
Jan 2021 - Present (4 years 6 months)
I started working as a Team Manager for the English market for a content moderation platform and eventually got transferred to another LoB for the Turkish market. I worked on projects assigned by the Site Director in creating applications, and had client communication with the Dev team on client tools optimisation.
AB
Content Moderator with English
Alorica Bulgaria
Jul 2020 - Dec 2020 (5 months)
I was a content moderator with English and learned to look for details, analyse market trends and research.
SU
Technical Support with English
Sutherland
Dec 2019 - Jun 2020 (6 months)
Being a technical support for a business management platform thought me how to work with cloud based applications, how to communicate with customers and clients and what o work on achieving client satisfaction and success.
Education
Degrees, certifications, and relevant coursework
Yordan hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BulgariaAuthorized to work in
Salary expectations
2k-4k USD
Social media
Job categories
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