Irene Protopapa

Evaluated quality performance of customer support agents and conducted deep investigations. Organized and hosted meetings to enhance the performance of support agents, gathering and analyzing data to create performance boost plans.

Provided customer care and managed the reception desk. Demonstrated strong organizational skills in a fast-paced environment.

Assisted players with their requests via email and chat, managing gameplay and providing customer care. Utilized data analysis and research skills to stay updated on procedures and project processes.

Provided assistance via phone and emails, managing documents and organizing activities. Collaborated with service providers and utilized administrative software.

Managed customer service by answering phone calls and emails, handling sales, and operating the cashier. Oversaw warehouse management and document organization.

Created and submitted European projects, working effectively in a multicultural team. Established budgets and facilitated seller/buyer contacts.

Completed a linguistic high school program, focusing on Italian and French languages. Developed strong language skills and cultural understanding.

Studied physics, mathematics, and programming courses with a focus on data analysis. Gained foundational knowledge in scientific principles and computational methods.