ZNZandile Ngaleka
@zandilengaleka
Detail-oriented customer support and chat agent skilled in CRM and online communication.
South AfricaWhat I'm looking for
I am a detail-oriented and empathetic customer support and chat agent with proven experience handling inquiries via email, live chat, and ticket systems while maintaining professionalism and efficiency. I leverage CRM tools, AI assistants, and productivity platforms to streamline responses, organize workflows, and improve client satisfaction.
Currently completing a BEd degree, I bring strong communication, teaching, and interpersonal skills honed as an online English tutor and client service agent. I consistently deliver accurate record-keeping, timely problem resolution, and dependable remote collaboration to contribute to positive brand experiences.
Experience
Work history, roles, and key accomplishments
PRDelivered one-on-one online English lessons to international students, maintaining high engagement and client satisfaction while tracking progress and managing scheduling.
Client Service Agent
Liberty
Jan 2017 - Dec 2017 (11 months)
Responded to customer inquiries via phone and email, updated client records in CRM, and resolved policy-related issues while strengthening client relationships through empathetic service.
Retail Cashier
ShopRite
Jan 2013 - Dec 2016 (3 years 11 months)
Handled high volumes of customer transactions accurately and resolved customer issues promptly, maintaining professionalism in a fast-paced retail environment.
Education
Degrees, certifications, and relevant coursework
UAUniversity of South Africa
Bachelor of Education, Education (Senior Phase and FET)
Pursuing a Bachelor of Education (Senior Phase and Further Education and Training) and currently in final year, focusing on teaching methodologies and student engagement.
Liberty Training Program
NQF Level 4 Certificate, Long-Term Insurance
2017 - 2017
Completed an NQF Level 4 qualification in Long-Term Insurance with training focused on insurance products and client servicing.
Quest Skills Centre
Training Certificate, Data Capturing
2013 - 2013
Completed a Data Capturing training certificate covering data entry techniques and accuracy in information management.
Matric Certificate
Matric Certificate, Secondary Education
2010 - 2010
Completed secondary school matriculation certificate demonstrating completion of high school education.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Social media
Job categories
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