lindokuhle shusha
@lindokuhleshusha
Customer service professional focused on delivering exceptional client support and solutions.
What I'm looking for
I am a customer service representative with multi-year experience across freelancing platforms and remote teaching, committed to delivering clear communication and reliable support. I have worked in customer service roles and on platforms such as Upwork and Appen, performing tasks including audio transcription, translation, data entry, and client-facing support.
My background includes TEFL certification and additional short courses in customer service and ABET, which strengthen my ability to teach, communicate, and assist diverse learners and clients. I have delivered transcription and translation work, and provided remote teaching on Native Camp and other platforms.
I bring strong written and verbal communication skills in English and Zulu, practical MS Office and data entry experience, and a proactive, client-focused approach to problem solving. I am seeking a fast-paced, challenging role where I can leverage these skills to create valuable solutions for clients.
Experience
Work history, roles, and key accomplishments
Performed freelance audio transcription and related tasks for clients since Jul 2023, delivering accurate transcriptions and meeting deadlines.
Online Teacher
Native Camp
Sep 2022 - Present (3 years 4 months)
Provided online teaching through Native Camp starting Sep 2022, delivering English lessons and supporting student language development.
Customer Service Representative
Cozyhaus
Jul 2022 - Jul 2024 (2 years)
Provided customer service and support in a fast-paced environment from Jul 2022 to Jul 2024, resolving inquiries and maintaining high client satisfaction.
Online English Teacher
Native Camp
Dec 2023 - Dec 2023 (0 months)
Conducted online English teaching sessions (record) in Dec 2023, delivering structured lessons and supporting language learners.
Executed audio transcription projects from Sep 2021 to Dec 2022 with high accuracy and adherence to client guidelines.
Worked on translation tasks from Jan 2021 to Dec 2021, producing accurate translations between English, Zulu, and Dutch for dataset projects.
Education
Degrees, certifications, and relevant coursework
eLearning College
Higher Certificate, ABET
2024 - 2024
Completed a Higher Certificate in ABET at eLearning College in February 2024.
University of South Africa
TEFL Certificate, Teaching English as a Foreign Language
2017 - 2017
Completed a TEFL certificate at the University of South Africa in 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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