Open to opportunities

Shireen Hendricks

@shireenhendricks1

Message

Remote-ready customer service professional specializing in email and chat support.

South Africa

Message

What I'm looking for

I seek remote roles in email/chat support or technical/customer success where I can use CRM and AI tools to resolve issues, grow skills, and contribute to quality-driven teams.

I am a remote-ready customer service representative with experience delivering high-quality email and chat support for subscription and technical services. I have worked seasonally with BPO and ISP teams handling accounts, billing, connectivity troubleshooting, and documented case management.

My background includes technical support for internet services, customer inquiry resolution, and education support roles where I managed sensitive situations, maintained accurate records, and built trusted relationships through reliability and clear written communication.

I leverage CRM systems, AI-assisted support tools, and strong time management to resolve issues independently or escalate appropriately, and I am committed to confidentiality, policy adherence, and continuous learning (TEFL in progress, A+ training, and other courses).

Experience

Work history, roles, and key accomplishments

Current

Remote Support Professional

Current

Freelance / Independent

Delivered independent remote services including email-based support, online research, document preparation, and task execution while utilising AI tools to improve efficiency and meeting deadlines autonomously.

Email Support Online Research document preparation AI Tools Time Management Remote Work Discipline Accountability

Teaching Assistant

Windsor Preparatory School

Jan 2020 - Mar 2022 (2 years 2 months)

Supported educators, parents, and students through clear communication and record-keeping, managed sensitive situations with discretion, and maintained organisational and time-management responsibilities.

Student Support Communication Record keeping Confidentiality Time Management Organisation

Technical Support Agent

iiNet

Assisted Australian customers with internet connectivity and modem setup, troubleshooting issues using clear non-technical guidance and logging cases accurately for escalation when required.

Technical Troubleshooting Case Logging Escalations Quality & Compliance Remote Support

Customer Service Representative

WNS Global (Fusion Outsourcing)

Provided professional email and phone support for UK subscription customers, resolving account, billing, and service issues with accuracy and escalating complex cases per workflows to maintain customer satisfaction.

Email Support Phone Support Billing Escalations Remote Work