Open to opportunities

Sheila Musiiwa

@sheilamusiiwa

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Dedicated customer support agent with 6+ years of experience.

South Africa

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What I'm looking for

I am seeking a challenging role that values remote work, offers growth opportunities, and allows me to utilize my customer service and HR skills.

I am a dedicated and detail-oriented professional with over 6 years of experience in customer support and HR administration. My recent role as a Freelance Online English Tutor at Preply has allowed me to hone my skills in providing exceptional remote customer service while efficiently managing HR administrative tasks using SAP HR. I am passionate about fostering positive interactions and facilitating learning, which I believe is essential in any customer-facing role.

Throughout my career, I have consistently met or exceeded performance metrics, achieving high customer satisfaction scores. My ability to adapt quickly to new software applications and technologies has enabled me to streamline key HR processes, resulting in increased efficiency. I thrive in remote environments, where I can leverage my strong communication, problem-solving, and organizational skills to create a supportive and engaging experience for clients and students alike.

Experience

Work history, roles, and key accomplishments

Current

Freelance Online English Tutor

Current

Preply

Sep 2024 - Present (11 months)

Conducted engaging and interactive one-on-one English lessons to a diverse range of students globally via the Preply platform, catering to various proficiency levels and learning objectives. Developed and implemented personalized lesson plans and learning materials, adapting to individual student needs, learning styles, and specific goals such as conversational fluency, grammar improvement, and ex

Lesson planning Curriculum Development Time Management Scheduling Communication

HR Administrative Assistant

Carlswald SuperSpar

Feb 2020 - Sep 2024 (4 years 7 months)

Proficiently utilized SAP HR system for managing the full employee lifecycle, including onboarding, offboarding, and maintaining accurate personnel records. Managed and processed payroll-related information within SAP HR, ensuring accuracy and compliance with company policies and legal requirements.

Payroll Processing Data Management Compliance Documentation HR Management

Remote Customer Support Agent

PacificAircons

Jan 2017 - Jan 2020 (3 years)

Provided exceptional customer service and support to remote clients across various communication channels, consistently exceeding expectations. Efficiently resolved a high volume of customer inquiries and issues with a strong focus on first-call resolution and maximizing customer satisfaction.

Customer Service Remote Support Zendesk CRM Software Customer Satisfaction Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Unspecified

Certificate, Full Stack Development

Completed a comprehensive program in Full Stack Development, gaining proficiency in various programming languages and frameworks. Developed skills in both front-end and back-end web development.

Unspecified

Certificate, IT Technical Support

Acquired essential knowledge and practical skills in IT Technical Support. Focused on troubleshooting, system maintenance, and providing technical assistance.