Open to opportunities

crisanne caroline narainsami

@crisannecarolinenara

I’m a remote customer support and communication specialist delivering calm, high-quality resolutions for international clients.

South Africa

Message

What I'm looking for

I’m looking for a remote UK/EU-aligned support role where I can use my calm, patient communication to resolve customer issues, manage tickets/helpdesk workflows, keep accurate records, and help maintain high satisfaction through structured follow-ups.

I’m a remote support and customer service professional based in Durban, South Africa, with proven experience handling inbound and outbound customer communication. I bring a calm tone, patience, and clear explanations that help me resolve issues, de-escalate conflicts, and keep customer interactions professional—even in high-volume environments.

Across call centre roles, I consistently delivered exceptional support that contributed to a 95% customer satisfaction rating. I handled 40–60 inbound and outbound customer calls per shift, maintained accurate records after each interaction, resolved queries with practical solutions, and escalated complex cases when required.

I also strengthen customer outcomes through remote communication and education: I’ve supported international learners and helped improve engagement by adapting explanations to different needs, confidence levels, and backgrounds. Since 2023, I’ve managed an average of 10 remote classes per day and contributed to stronger student satisfaction, while continuing to use structured follow-ups and reliable support tools.

Experience

Work history, roles, and key accomplishments

Current

Remote ESL Tutor

Current

Cambly

Mar 2025 - Present (1 year 3 months)

Delivered remote ESL tutoring for international students, adapting communication style and explanations to learners’ backgrounds and confidence levels. Planned and delivered organised online sessions while fostering a supportive, encouraging learning environment.

International Student Communication Lesson planning Adapted Explanations Student Encouragement Professional Remote Delivery

Remote Communications Coach

LiveXP

Nov 2023 - Mar 2025 (1 year 4 months)

Coached international students through remote written and spoken communication, tailoring explanations to individual needs and confidence levels. Increased student engagement by 20% and maintained high satisfaction through preparation, punctuality, and follow-up across time zones.

Remote Coaching Written Communication Student Engagement Punctuality Time Zone Management

Call Centre Representative

Fc's Call Centre

Oct 2019 - Sep 2023 (3 years 11 months)

Provided customer support by handling 40–60 inbound and outbound calls per shift, resolving queries, updating records, and escalating complex cases. Maintained accurate customer information in internal systems and contributed to a 95% customer satisfaction rating.

Inbound Customer Support Outbound Calling Phone Support Complaint Handling Customer Escalation Internal Systems

Customer Sales Executive

Truworths

Jan 2010 - Dec 2017 (7 years 11 months)

Served as a customer and sales advisor, advising customers on products and solutions while handling service issues and maintaining repeat relationships. Contributed to a reported 15% increase in repeat business through needs-based recommendations and calm resolution of customer concerns.

Retail Customer Service Product Recommendations Complaint Resolution Customer Relationship Management Sales Support Repeat Business Growth