Bongisipho Mshiywa

At Amazon, I supported international customers across phone, email, and live chat, resolving billing, account, order, payment, and product enquiries. I handled more than 150 customer interactions daily while exceeding SLA targets by 10% and maintaining 90%+ Quality Assurance scores.

I've built over four years of remote customer support experience, using Salesforce, Zendesk, Freshdesk, CRM systems, and ticketing tools to document interactions, manage escalations, and maintain ownership through resolution.

As a freelance Online English Tutor on italki, I deliver personalised one-on-one lessons to international learners, develop lesson plans, and build long-term client relationships. My earlier experience in sales and education strengthened my communication, compliance, and client-guidance skills.

I'm currently pursuing a Diploma in Systems Development and bring customer service excellence alongside practical technical troubleshooting skills to Customer Success, Technical Support, and SaaS environments.