Bokamoso Sedumedi
@bokamososedumedi
Customer service professional delivering inbound and outbound support across international markets through CRM and multi-channel communication.
South AfricaWhat I'm looking for
I’m a dedicated customer service professional with experience handling inbound and outbound support across international markets. I focus on resolving customer queries, managing CRM systems, and delivering exceptional service via phone, email, and live chat.
In roles with DASH BPO (USA) and PLP SA / MPLUS (EUROPE), I handled high-volume questions, resolved complaints, and escalated complex issues when needed. I documented interactions and kept CRM records accurate to support service quality and team collaboration.
I also bring consultative experience from my Service Consultant work for PLP SA / MPLUS (UK), where I managed billing, account, and service-related queries. I processed customer requests, ensured timely follow-up, and used CRM tools to maintain standards.
Beyond customer support, I’ve worked as a Tutor, communicating with students and parents through email and messaging platforms, preparing lesson materials, and tracking progress digitally. I’m comfortable in remote and hybrid environments, and I bring strong communication, multitasking, and problem-solving to every interaction.
Experience
Work history, roles, and key accomplishments
Tutor
Wama Tutoring Group
Provided academic support and tutoring to students across various subjects. Communicated with students and parents, prepared lesson materials, tracked progress digitally, and managed remote scheduling and sessions.
Service Consultant
Plp Sa / Mplus (UK)
Provided consultative customer service for UK-based accounts, resolving billing, account, and service-related queries and processing customer requests. Tracked interactions using CRM tools, ensured timely follow-up, and supported onboarding of new team members through mentoring.
Frontline Support Associate
Plp Sa / Mplus (Europe)
Delivered frontline customer support for European market clients, managing high-volume queries via phone, email, and live chat. Maintained accurate CRM records, collaborated to meet service level agreements, and escalated recurring issues to improve service delivery.
Customer Service Representative
Dash Bpo (USA)
Handled inbound and outbound customer calls for US-based clients, resolving complaints and escalating complex issues as needed. Documented interactions and updated CRM systems while supporting customers via phone, email, and live chat to meet daily performance targets.
Education
Degrees, certifications, and relevant coursework
Glenbrack Secondary School
National Senior Certificate, General Education
Completed the National Senior Certificate at Glenbrack Secondary School.
Sedibeng TVET College
N4–N6, Management Assistance
Studied Management Assistance (N4–N6) at Sedibeng TVET College.
TEFL University
120-Hour TEFL Certificate, Teaching English as a Foreign Language (TEFL)
Earned a 120-hour TEFL certificate through TEFL University.
Department of Basic Education
Early Childhood Development, Early Childhood Development
Completed Early Childhood Development training through the Department of Basic Education.
Availability
Location
South AfricaAuthorized to work in
Job categories
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