Faith Makina

I’m a customer service and client support professional with experience assisting international customers in remote environments. I focus on first-contact resolution, clear guidance through processes, and consistently maintaining high service quality.

In my Customer Service Agent role at MediAngels, I managed 50–70+ customer interactions daily while resolving inquiries and complaints through active listening and effective problem-solving. I document interactions carefully, maintain accurate records, and handle sensitive information with confidentiality and attention to detail.

Previously, as a Remote Client Support Specialist for Preply & AmazingTalker, I delivered support and guidance to international clients via remote communication platforms. I maintained customer satisfaction ratings between 4.7 and 5.0 stars, handled scheduling and client communication independently, and resolved concerns promptly with personalized support.

I bring strong English communication and a service-first mindset, supported by a TEFL Certificate (2023) and a Web Development Learnership (Sci-Bono). I’m comfortable multitasking, prioritizing workloads, and using digital tools to keep communication accurate, timely, and professional.