Zamani Ntuli
@zamanintuli1
I resolve complex customer issues and strengthen retention for UK clients.
South AfricaWhat I'm looking for
I'm currently supporting UK medical clients at Fyxer, resolving inquiries across weight loss and male and female health while processing refunds, chargebacks, and identity verifications accurately.
Previously at Concentrix and Outworx, I handled telecommunications and retail customer queries, coordinated billing-dispute resolutions, tracked orders, and used customer feedback to improve retention and service quality.
My psychology and trauma background informs my calm, empathetic approach to complex conversations. I've also supported students at Mancosa College and Durban University of Technology, and bring counselling, data collection, sales, and customer-support experience.
Experience
Work history, roles, and key accomplishments
Customer Service / Retentions Advisor
Fyxer
Dec 2024 - Present (1 year 10 months)
Provided high-quality customer support to UK-based clients in the medical field, resolving inquiries and ensuring satisfaction. Verified identities, managed refunds and chargebacks, and implemented retention strategies to reduce churn.
Education
Degrees, certifications, and relevant coursework
Pearson Institute of Higher Education
Bachelor of Psychology, Psychology
2016 -
Pursuing a Bachelor of Psychology with a focus on trauma, enhancing understanding of emotional and psychological factors in customer behavior.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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