Simbulele Booi

I've delivered high-volume customer support and sales at Concentrix, resolving billing, airtime, usage, device, connectivity, and account issues across voice, email, and chat. I drive revenue through cross-selling and upselling devices, plans, and add-ons while exceeding sales, quality, and customer satisfaction KPIs.

At Amazon, I managed inbound and digital interactions across global markets, handling orders, returns, refunds, delivery issues, stock availability, and fulfilment challenges. I maintained over 90% customer satisfaction and over 95% quality performance.

I've also supported customers through FNOL claims at EXL Services, verifying policy information, coordinating with insurers and repairers, and progressing complex cases within SLA requirements.

At Webhelp, I consistently exceeded sales and retention targets, resolved billing disputes, built customer relationships, and helped onboard and coach new team members. I'm focused on clear communication, practical troubleshooting, and solution-driven de-escalation.