At Concentrix, I handle customer enquiries about products, billing, account changes and cancellations. I identify customer needs and offer retention solutions, including suitable product options and discounts.
I explain billing and contract details, investigate concerns and record interactions in the company’s CRM. I also handle sensitive account information in line with data privacy requirements.
At the University of KwaZulu-Natal, I supported administrative coordination for Criminology modules, managed student submissions and academic records, and helped with logistical and technical support.
Through community volunteering, I’ve supported human rights awareness, youth activities and children’s educational and recreational programmes.
