Ayanda Octavia
@ayandaoctavia
customer service representative/ Virtual assistant
What I'm looking for
I am a dedicated and goal-oriented individual with a strong background in customer service and sales. With experience in debt collection, customer service, and sales, I possess excellent computer, interpersonal, verbal, and written communication skills. I am an innovative thinker and able to work well under pressure, striving to meet any given target to ensure a high level of service excellence.
Throughout my career, I have developed strong problem-solving skills, working well independently and collaboratively within a team. My experience in the financial industry has equipped me with the ability to work with clients, understanding their needs and requirements, and providing them with the best possible solutions.
I am a quick learner, always seeking to gain new skills and knowledge to stay up-to-date with industry trends and best practices. I am excited to bring my skills and experience to a company where I can contribute to its success and growth.
Experience
Work history, roles, and key accomplishments
Assisted clients in completing CRS forms, updated business profiles on Hogan system, and ensured compliance with Financial Intelligent Centre Act (FICA)
Customer Service Representative
Webhelp
Apr 2021 - Feb 2022 (10 months)
Assisted Amazon clients with troubleshooting digital devices, utilized Mayday screen sharing and ASTRO for remote assistance
Debt Collections Agent
Nimblegroup
Jan 2017 - Jan 2020 (3 years)
Negotiated payment arrangements, followed up on unpaid accounts, and collected outstanding debts
Insurance Sales Consultant
U Insured
Jan 2015 - Jan 2017 (2 years)
Provided clients with competitive insurance protection, followed up on sales, and offered premium quotes
Promoter
Toolbox
Jan 2014 - Jan 2015 (1 year)
Identified client needs, demonstrated products, and distributed promotional materials
Education
Degrees, certifications, and relevant coursework
Ayanda hasn't added their education
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