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@ayandaoctavia
customer service representative/ Virtual assistant
I am a dedicated and goal-oriented individual with a strong background in customer service and sales. With experience in debt collection, customer service, and sales, I possess excellent computer, interpersonal, verbal, and written communication skills. I am an innovative thinker and able to work well under pressure, striving to meet any given target to ensure a high level of service excellence.
Throughout my career, I have developed strong problem-solving skills, working well independently and collaboratively within a team. My experience in the financial industry has equipped me with the ability to work with clients, understanding their needs and requirements, and providing them with the best possible solutions.
I am a quick learner, always seeking to gain new skills and knowledge to stay up-to-date with industry trends and best practices. I am excited to bring my skills and experience to a company where I can contribute to its success and growth.
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Work history, roles, and key accomplishments
Assisted clients in completing CRS forms, updated business profiles on Hogan system, and ensured compliance with Financial Intelligent Centre Act (FICA)
Webhelp
Apr 2021 - Feb 2022 (10 months)
Assisted Amazon clients with troubleshooting digital devices, utilized Mayday screen sharing and ASTRO for remote assistance
Nimblegroup
Jan 2017 - Jan 2020 (3 years)
Negotiated payment arrangements, followed up on unpaid accounts, and collected outstanding debts
U Insured
Jan 2015 - Jan 2017 (2 years)
Provided clients with competitive insurance protection, followed up on sales, and offered premium quotes
Toolbox
Jan 2014 - Jan 2015 (1 year)
Identified client needs, demonstrated products, and distributed promotional materials
Degrees, certifications, and relevant coursework
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