Ayande Mthethwa
@ayandemthethwa
Passionate customer service advisor dedicated to problem-solving.
What I'm looking for
I am a dedicated customer service advisor with extensive experience in providing exceptional service and resolving customer issues. My journey began at CCI International, where I honed my skills in customer retention and problem-solving. I believe that every challenge is an opportunity for growth, and I strive to create positive experiences for customers.
Throughout my career, I have consistently demonstrated my ability to retain customers and upsell products effectively. My recent role at Kura SA allowed me to assist customers while ensuring their needs were met with the highest level of service. I take pride in my achievements, including receiving a token of appreciation for my performance as a customer service advisor.
Experience
Work history, roles, and key accomplishments
Outbound
13ten
May 2024 - Present (1 year 3 months)
Engaged in outbound customer interactions. Contributed to customer satisfaction and achieved positive outcomes.
Customer Service Advisor
Kura SA (EDF Energy)
May 2023 - Present (2 years 3 months)
Assisted in providing excellent customer service and actively listened to achieve the best resolutions. Adapted to new systems and technologies.
Retentions Agent
Ignition (VCSaves)
Jan 2022 - Present (3 years 7 months)
Retained existing customers and successfully upsold additional services. Achieved sales targets through effective communication.
Retention Agent
CCI International (Foxtel)
Nov 2019 - Present (5 years 9 months)
Retained existing customers by effectively reselling products. Focused on customer satisfaction and loyalty.
Customer Service Advisor
CCI International (Metro By T-mobile)
Feb 2017 - Present (8 years 6 months)
Provided excellent customer service to existing customers. Acted as a problem solver for service-related issues.
Education
Degrees, certifications, and relevant coursework
Mthwalume High School
High School Diploma, General Studies
2005 - 2008
Completed secondary education at Mthwalume High School, focusing on foundational subjects to prepare for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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