Unathi Kenke

Perform efficient, high-volume data entry and records management using Google Workspace and Doc Utilities, maintaining strict quality control and data confidentiality.

Processed and captured large volumes of client data, managed document retrieval, packing and indexing, and ensured compliance with data security standards.

Assisted customers via phone, email and webchat, resolved complaints and escalated priority issues using Salesforce and Zendesk for case management.

Handled multichannel customer inquiries, researched and resolved complaints, and managed order tracking and trace duties to ensure timely issue resolution.

Assisted clients with debt management by negotiating repayment plans, preparing assessment forms and correspondence, and maintaining accurate financial records.

Supported clients with debt restructuring and creditor negotiations, and drafted and submitted financial documents to creditors.

Managed overdue accounts and negotiated payment arrangements, balancing revenue recovery with customer satisfaction.

Contacted clients regarding overdue accounts and arranged suitable payment plans while maintaining professional client communication.

Opened accounts, processed credit and exchanges, operated till systems, and resolved customer account queries to ensure positive retail experiences.

Coordinated events and implemented youth development programs in schools to engage students and support program objectives.

Completed the National Senior Certificate at Langa High School in 2003 with a focus on foundational secondary education.