Zainab Durojaiye

I’m a goal-oriented Admin Officer and customer support professional who brings effective communication and technical analysis to every interaction. I answer customer emails and phone calls to resolve issues like wrong orders, deliveries, payments, warranties, exchanges, and returns—while partnering with sales, product, and support to deliver proper solutions.

In my current role, I’ve helped drive strong customer satisfaction (to an extent of 98%) and reduced churn to 15% within a year. I’m comfortable using CRM systems (including HubSpot, Zendesk, and Freshdesk), supporting customer retention and upselling, and applying strategic planning and problem resolution through frequent client meetings and on-call evaluations.