FARIDA YAKUBU

Assisted in the Court Administration and Case Management System Project by managing data entry, document sorting, and onboarding new employees. Ensured smooth operations through effective record keeping and additional assigned duties.

Managed daily administrative tasks, coordinated meetings, and handled communications for senior executives. Prepared financial documents and liaised with IT for office equipment issues.

Drove offline merchant-acquiring business by building relationships with merchants, onboarding them, and training them on product benefits. Monitored transactions to meet targets.

Conducted audits for compliance with industry standards, evaluated farm management practices, and compiled detailed reports for management. Collaborated with auditors to enhance practices.

Presented and promoted products to clients, negotiated sales contracts, and provided after-sales support. Generated leads and maintained client relationships.

Responded to customer inquiries across multiple channels, assisted with product-related questions, and handled complaints. Maintained customer records and collaborated with departments for satisfaction.

Served as the first point of contact for customers, managing inquiries and resolving issues through various communication channels. Escalated unresolved issues and ensured follow-up.

Drove sales initiatives and managed customer relationships while tracking sales data and implementing market strategies.

Gathered and organized documents, maintained accurate records in databases, and ensured data integrity through error correction and backups.

Completed an online certificate course in Project Management, gaining skills in project planning, execution, and management methodologies.

Studied Chemical Engineering, focusing on the principles of chemical processes, design, and production. Gained knowledge in thermodynamics, fluid mechanics, and process control.

Completed secondary education, acquiring foundational knowledge in various subjects and preparing for higher education.

Completed primary education, developing basic literacy and numeracy skills along with social and personal development.