Stephanie Pius
@stepheniepius
Motivated mass communicator and Virtual Assistant with customer service expertise.
NigeriaWhat I'm looking for
I am a motivated and detail-oriented mass communicator and Virtual Assistant with a solid background in customer service and sales management. My expertise in previous roles has equipped me with exceptional organizational skills, excellent communication abilities, and a strong customer-focused mindset. I am eager to leverage my transferable skills and apply my passion for assisting others to thrive.
With a proven track record of delivering exceptional customer experiences and driving sales growth, I have successfully implemented streamlined processes that improved customer satisfaction ratings significantly. My experience ranges from managing customer support teams to training staff in service excellence, ensuring that I contribute effectively to any team or organization seeking a dedicated and adaptable virtual assistant.
Experience
Work history, roles, and key accomplishments
Assistant to Head of Welcome Team
House on the Rock Kaduna
Jan 2019 - Present (7 years 7 months)
Coordinated team efforts to enhance uniformity and retention through personalized welcome packages, significantly improving member engagement.
Customer Support
Dotmac Technologies
Dec 2023 - Mar 2024 (3 months)
Provided efficient customer support through various channels, ensuring timely resolution of inquiries and enhancing customer experience. Collaborated with internal teams to address complaints and improve service quality.
Virtual Assistant
Studio createa
Aug 2023 - Dec 2023 (4 months)
Managed multiple email inboxes with effective organization techniques to ensure timely responses and efficient workflow.
Customer Service Representative
Allegro Technologies Limited
Jul 2023 - Jul 2023 (0 months)
Streamlined the on-site registration process, significantly reducing customer wait times and improving satisfaction ratings. Coordinated logistics for a large event, ensuring high attendee satisfaction.
Restaurant Manager
Amiŕe
Feb 2021 - Jan 2023 (1 year 11 months)
Trained kitchen staff to improve service efficiency and customer satisfaction. Developed a customer service program that significantly reduced negative reviews.
Train Sales Representative
Kaduna State Railway Corporation
Jan 2019 - Jan 2020 (1 year)
Handled customer complaints and inquiries for train services, maintaining high satisfaction rates. Collaborated with sales team to exceed revenue goals.
Education
Degrees, certifications, and relevant coursework
Side Hustle Internship
Diploma, Customer Relations Management
2023 - 2023
ALX Africa
Diploma, Virtual Assistant
2022 - 2022
Kaduna Polytechnic
Higher National Diploma, Mass Communication
2020 - 2022
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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