Open to opportunities

Stephanie Pius

@stepheniepius

Message

Motivated mass communicator and Virtual Assistant with customer service expertise.

Nigeria

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a motivated and detail-oriented mass communicator and Virtual Assistant with a solid background in customer service and sales management. My expertise in previous roles has equipped me with exceptional organizational skills, excellent communication abilities, and a strong customer-focused mindset. I am eager to leverage my transferable skills and apply my passion for assisting others to thrive.

With a proven track record of delivering exceptional customer experiences and driving sales growth, I have successfully implemented streamlined processes that improved customer satisfaction ratings significantly. My experience ranges from managing customer support teams to training staff in service excellence, ensuring that I contribute effectively to any team or organization seeking a dedicated and adaptable virtual assistant.

Experience

Work history, roles, and key accomplishments

Current

Assistant to Head of Welcome Team

Current

House on the Rock Kaduna

Jan 2019 - Present (6 years 5 months)

Coordinated team efforts to enhance uniformity and retention through personalized welcome packages, significantly improving member engagement.

Teamwork Communication Leadership Problem Solving

Customer Support

Dotmac Technologies

Dec 2023 - Mar 2024 (3 months)

Provided efficient customer support through various channels, ensuring timely resolution of inquiries and enhancing customer experience. Collaborated with internal teams to address complaints and improve service quality.

Customer Service Communication Problem Solving Teamwork Time Management

Virtual Assistant

Studio createa

Aug 2023 - Dec 2023 (4 months)

Managed multiple email inboxes with effective organization techniques to ensure timely responses and efficient workflow.

Communication Time Management

Customer Service Representative

Allegro Technologies Limited

Jul 2023 - Jul 2023 (0 months)

Streamlined the on-site registration process, significantly reducing customer wait times and improving satisfaction ratings. Coordinated logistics for a large event, ensuring high attendee satisfaction.

Customer Service Sales Management Problem Solving Teamwork Communication

Restaurant Manager

Amiŕe

Feb 2021 - Jan 2023 (1 year 11 months)

Trained kitchen staff to improve service efficiency and customer satisfaction. Developed a customer service program that significantly reduced negative reviews.

Customer Service Teamwork Problem Solving Leadership

Train Sales Representative

Kaduna State Railway Corporation

Jan 2019 - Jan 2020 (1 year)

Handled customer complaints and inquiries for train services, maintaining high satisfaction rates. Collaborated with sales team to exceed revenue goals.

Customer Service Sales Management Communication Problem Solving Teamwork