Open to opportunities

Favour Nnadi

@favournnadi

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Dedicated virtual assistant with expertise in sales and customer service.

Nigeria

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What I'm looking for

I am looking for a role that allows me to leverage my skills in sales and customer service while contributing to a dynamic team environment.

I am a virtual assistant with several years of experience providing administrative and executive support services to clients across various industries. My dedication to detail and efficiency allows me to help individuals and businesses manage their day-to-day operations effectively. I excel in managing calendars, project management, scheduling appointments, and conducting research, ensuring that my clients can focus on their core activities.

In my previous roles, I have successfully turned around sales departments and improved customer satisfaction rates significantly. My innovative marketing strategies have generated substantial revenue growth, and I pride myself on my ability to adapt to different time zones and cultural nuances while working with international clients. I am committed to maintaining confidentiality and meeting deadlines, providing timely and accurate support to help clients achieve their goals.

Experience

Work history, roles, and key accomplishments

Customer Relations Manager

Edulethics Africa

Nov 2023 - Jul 2024 (8 months)

Managed customer communications and resolved technical issues while processing orders and maintaining records of customer interactions. Provided feedback to improve customer service efficiency.

Customer Communications Order Processing CRM Software

Sales Representative

Press like LLC

Feb 2021 - Sep 2023 (2 years 7 months)

Engaged with customer leads through cold calling, promoted products, and maintained positive relationships to achieve sales targets. Developed innovative marketing strategies that significantly increased revenue.

Cold Calling Sales Strategy Development Customer Relationship Management Sales Reporting Negotiation

Appointment Setter

Camelot Group

Jan 2020 - Feb 2021 (1 year 1 month)

Scheduled consultations between sales staff and clients, ensuring all necessary information was documented in the CRM database and daily reports were distributed.

Scheduling Communication Skills Reporting

Customer Service Representative

Insurance Supermarket Inc.

Oct 2018 - Dec 2019 (1 year 2 months)

Provided exceptional customer service by responding to inquiries, resolving issues, and maintaining records of customer interactions. Achieved high customer satisfaction ratings and improved client retention.

Customer Service Problem Solving Communication Skills Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria

Master of Science, Educational Technology

2024 -

Currently pursuing a Master of Science in Educational Technology, focusing on the integration of technology in educational settings to enhance learning experiences.

Nnamdi Azikiwe University

Bachelor of Technology, Technology Education

2015 - 2019

Graduated with a degree in Technology Education, specializing in Electrical and Electronics Technology, equipping me with the skills to apply technology in educational contexts.