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Zaida Correa

@zaidacorrea

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Operations and project coordinator who supervised a 23-person technical team supporting a U.S. Air Force program.

Kuwait

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What I'm looking for

I’m seeking a long-term, fully remote international role that I can continue if I relocate. I’m interested in project coordination, operations, people operations, documentation, and administrative support, where I can contribute my experience in team coordination, process improvement, reporting, and stakeholder support.

I am an operations and project coordination professional with experience in the United States and Colombia, currently based in Kuwait. My background includes project administration, HR operations, documentation, reporting, and customer support.

At Objectstream, I supervised a 23-member technical team supporting a U.S. Air Force program. I coordinated schedules, recruitment, and employee matters, and created structured tracking for personnel records, equipment, payments, invoicing, expenses, and operational activities.

At Alife Health, I reorganized HR documentation and processes, coordinated payroll information with Accounting, and managed employee matters. My experience also includes corporate account management and customer service. At LAN Airlines, I coordinated international baggage tracing and resolution, trained staff, and created operational manuals.

I hold a professional degree in Psychology. I speak native Spanish and Upper-Intermediate English (B2), and use Microsoft Office, Excel, PowerPoint, and Microsoft Teams.

I am seeking remote opportunities in project coordination, administrative operations, HR coordination, documentation, and customer support.

Experience

Work history, roles, and key accomplishments

Human Resources Manager

Alife Health

Nov 2023 - Mar 2024 (4 months)

Stepped into the HR Manager role following an unexpected vacancy, taking ownership of employee and administrative matters to ensure operational continuity. Reviewed and reorganized HR documentation and processes, coordinated payroll information with Accounting, and managed day-to-day employee relations and administrative matters.

HR Management Documentation Payroll Coordination Employee Relations Process Improvement

Senior Key Account Executive

Alife Health

Jan 2021 - Oct 2023 (2 years 9 months)

Built and managed a B2B/B2C client portfolio, developing relationships with companies, schools, hotels, agricultural organizations, travelers, and individuals. Managed the full client cycle from prospecting and presentations to negotiation, closing, and post-sale support, generating 300–400 COVID-19 tests monthly and ranking #2 among 6–7 sales representatives by revenue.

B2B Sales B2C Sales Business Development Key Account Management Prospecting Negotiation Relationship Management Social Media WhatsApp

Project Coordinator

Objectstream, Inc.

May 2019 - May 2020 (1 year)

Coordinated workforce and project operations for a 23-member specialized technical team supporting a U.S. Air Force program. Managed scheduling, timesheets, performance, employee relations, recruitment, and project requirements, while reorganizing personnel records, equipment tracking, invoicing, expenses, and operational documentation to improve traceability.

Workforce Management Project Coordination Recruitment Performance Management Employee Relations Documentation Microsoft Office Excel

Project/HR Intern

Objectstream, Inc.

Sep 2018 - May 2019 (8 months)

Supported project & HR operations across administrative, workforce, and documentation activities. Organized project records and created structured tracking for personnel, equipment, payments, invoices, expenses, and operational activities, improving traceability and access to information. Promoted to Project Coordinator based on strong organization, accountability, and documentation management.

Project Coordination HR Support Documentation Microsoft Office

Insurance Sales Agent

Seguros Bolívar

Jul 2008 - Sep 2010 (2 years 2 months)

Built and managed a B2B/B2C insurance portfolio through prospecting, referrals, and relationship development. Advised individual and corporate clients on home, automobile, health, commercial/property, rental-related, and condominium insurance solutions, managing client needs and relationships throughout the sales process.

Insurance Sales B2B Sales B2C Sales Prospecting Cold Calling Relationship Management Client Advisory

Baggage & Customer Service Coordinator

LAN Airlines

Jan 2002 - Dec 2006 (4 years 11 months)

Coordinated international tracing and resolution of delayed, misrouted, and missing baggage, working with passengers, airlines, and airports worldwide. Managed complex passenger cases and conflict resolution, trained incoming personnel, and created user-friendly operational manuals that simplified system procedures and were used by airport personnel.

Baggage Tracing Customer Service Conflict Resolution Training Documentation Amadeus