Paola Triana

I’m a bilingual administrative and project operations professional with over 6 years supporting business operations through strong documentation, coordination, and customer-focused service. I thrive in remote environments where organization, communication, and follow-through make projects run smoothly.

As a Project Operations Coordinator, I coordinate operational teams across different regions, manage compliance and documentation for an ongoing connectivity project, and maintain operational planning through calendar and email management. I track project progress, report updates to management, and keep team execution aligned with project needs.

Previously, I advanced from Cleaning Supervisor to lead day-to-day operations, supervise teams, and drive improvements by monitoring service quality and ensuring hygiene and safety standards. Earlier, as a Customer Service Associate, I supported clients across international markets through phone, chat, and email, resolving order issues and delivering consistent post-purchase support.

I bring a practical, process-driven mindset backed by a Diploma of Project Management and training in business fundamentals. My tools include Microsoft Office, Google Workspace, Zoom, Slack, and project trackers like Trello/Asana—so I can organize workflows, monitor KPIs, and coordinate effectively from anywhere.