Open to opportunities

William Garcia

@williamgarcia1

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Project Manager specializing in remote operations, multi-stakeholder coordination, and KPI-driven process efficiency.

Colombia

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What I'm looking for

I’m looking for a full-time remote role where I can own multi-stakeholder project coordination, streamline workflows, and track KPIs—especially with U.S.-based clients—while ensuring deadlines and deliverables stay on track.

I’m a bilingual project and operations coordination professional with 9+ years of experience managing multi-stakeholder workflows, coordinating remote teams, and improving processes across B2B sales, SaaS, and insurance environments. I’m known for organizing complex projects, adapting quickly to changing priorities, and ensuring deliverables are met on time—consistently exceeding KPIs in fast-paced remote settings. As someone based in LATAM, I’m comfortable aligning with U.S.-based stakeholders and keeping day-to-day execution running smoothly.

In my recent roles, I coordinated daily operational workflows for a U.S. insurance team, served as the central point of contact between clients and the sales team, and implemented workflow improvements that reduced response times and increased productivity. I also managed end-to-end SaaS project handoffs, maintained structured CRM pipelines tracking milestones and deliverables, and bridged clients, field teams, and technical departments to support seamless delivery on tight timelines. Overall, I bring strong communication, negotiation and conflict-resolution skills, and disciplined tracking through tools like Salesforce, HubSpot, Pipedrive, and Google Workspace.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant & Ops Coordinator

Current

Stella Health Insurance

Oct 2024 - Present (1 year 8 months)

Coordinated daily operational workflows for a U.S.-based insurance team, managing calendars, appointment scheduling, Salesforce/HubSpot databases, and documentation across multiple agents. Served as central point of contact between clients and the sales team and implemented workflow improvements to reduce response times and increase productivity.

Operations Coordination Workflow Design Salesforce HubSpot Appointment Scheduling Documentation Client Communication Process Improvement

Senior Account Executive

Fox Ordering

Jan 2024 - Oct 2024 (9 months)

Managed end-to-end project handoffs between signed clients and the design team, coordinating website builds, online ordering integrations, and delivery timelines across multiple accounts. Maintained structured CRM pipelines for milestones and follow-ups and communicated daily with U.S.-based clients and internal teams in English.

Project Coordination Client Communication Web Build Coordination Stakeholder Management Remote Operations

Sales Back-Office & Ops Coordinator

Intcomex Miami

Dec 2021 - Jan 2024 (2 years 1 month)

Coordinated operations for a 6-person sales team across LATAM, managing inventory, quoting, RMA/claims, vendor communication, and freight logistics. Built process documentation and tracking systems to improve visibility and reduce fulfillment errors while serving as the operational bridge between clients, field sales, and technical departments.

Sales Operations Inventory Management Quoting Logistics

Retention & Operations Specialist

Outplex

Jun 2021 - Dec 2021 (6 months)

Managed high-volume client interactions through digital platforms, tracking each case through resolution. Consistently exceeded KPIs related to satisfaction and retention.

Customer Support Case Management KPIs Client Retention Remote Operations

Operations Manager

J&J Accessories

Jan 2019 - Feb 2020 (1 year 1 month)

Administered daily operations including inventory control, e-commerce management, client consulting, and revenue tracking. Built a foundation in independent project and operations management through consistent operational ownership.

Operations Management Inventory Control E Commerce Operations Client Consulting