Vanessa Orozco

Designed and deployed an automated workflow and targeted email marketing campaign in GoHighLevel, reducing manual administrative follow-ups and streamlining client communication. Contributed to the development and launch of a landing page for a Colombian law firm, supporting its structure, content, and digital presentation.

Directed 15–20+ bids and proposals daily, coordinating documentation, requirements, deadlines, and submissions to maintain accuracy and compliance. Reviewed and analyzed project documents using Bluebeam Revu and USA Balancer, preparing project information and quantity-related data for estimators.

Managed approximately 50+ customer accounts and interactions daily through Genesys (InIn), resolving account and service issues while delivering accurate, timely information. Verified and processed customer information through VeriFast, maintaining accuracy and compliance across high-volume account requests and transactions.

Managed approximately 10 invoices and financial accounts weekly, supporting accounts payable/receivable, client records, reporting, and payroll processes. Leveraged Salesforce and QuickBooks to manage client information and financial processes, strengthening record accuracy and operational control.

Managed daily office operations, coordinating schedules, client requests, communications, and administrative activities across departments. Coordinated meetings and appointments through Google Calendar and Outlook, maintaining organized schedules and efficient internal workflows.

Designed and managed a personal WordPress website and blog, publishing 50+ posts covering several years of independent digital content creation. Created, published, and maintained blog content, developing hands-on experience in writing, digital publishing, and content organization.

Co-created and hosted an online video channel dedicated to showcasing city culture, local landmarks, and community stories. Conducted street-level interviews and provided commentary on urban landmarks, while developing specialized segments for holiday celebrations.

Hosted a Spanish-language cultural radio program exploring culture, language, and cultural expression through interviews and community conversations. Interviewed 7+ featured guests, including writers, a musician, a Spanish professor, entrepreneurs, and community members, researching topics and leading engaging conversations.

Processed insurance claims, verified eligibility, and reviewed funding requests to ensure accurate and timely processing. Used Microsoft Office and Excel to maintain claim records, track case information, and organize financial data, with additional support in QuickBooks.

Managed business and personal accounts, including payments, budgets, suppliers, and administrative records. Processed payroll, unemployment claims, and child-support documentation, maintaining confidential employee information and accurate records.

Managed insurance claims, funding approvals, collections, and funeral-home follow-ups, maintaining accurate documentation and timely payment processing. Tracked funding and collection activities to maintain compliance with established processes and resolve outstanding accounts.

Directed maintenance operations across 54 locations throughout South Florida, coordinating vendors, work assignments, service requirements, and operational priorities. Negotiated vendor services and evaluated supply quotations, supporting cost-effective maintenance operations across the company’s multi-location network.

Co-managed the end-to-end production of approximately 10 events over two years, overseeing client consultations, contracts, budgeting, suppliers, logistics, and execution. Sourced and coordinated DJs, entertainers, audiovisual and mechanical teams, decorators, and other vendors to deliver complete event productions.