Daniela Montaño P
@danielamontaop
I streamline HR, project, and digital operations through structured workflows and data.
ColombiaWhat I'm looking for
I've supported IOM United Nations, Solvo Global Vensure, and international BPO teams by managing confidential records, HR operations, customer support, and process workflows. At IOM, I structured and verified documentation for 500+ confidential cases and helped increase team operational efficiency by 20% through quality control and onboarding support.
As General Project Manager at BL Community Colombia, I lead volunteer recruitment, onboarding, training, international projects, and digital growth initiatives that expanded the community to 700+ active members. I bring 6+ years of experience using data tracking, stakeholder communication, CRM processes, and analytics to improve operations and customer outcomes.
Experience
Work history, roles, and key accomplishments
General Project Manager
BL Community Colombia
Dec 2023 - Present (2 years 8 months)
Managed the full volunteer lifecycle, leading the recruitment, onboarding, and structured training of new international volunteers. Maintained up-to-date volunteer roster databases, executing critical data changes regarding scheduling availability, assignments, and volunteer agreements while providing direct updates to supervisors. Coordinated cross-functional international projects and events, ex
Case Manager
Keep Calm Services
Mar 2025 - Aug 2025 (5 months)
Supervised an administrative team, delegating tasks and coordinating internal workflows to maximize operational efficiency. Monitored team performance and data tracking, prepared reports for management, and supported process improvements. Managed cross-functional documentation and stakeholder communication, ensuring compliance with organizational procedures. Supported the onboarding of new personn
Project Assistant, Pre-screening
IOM United Nations
Nov 2023 - Feb 2025 (1 year 3 months)
Conducted structured assessment interviews with refugee applicants under strict compliance with organizational data management and confidentiality standards. Managed, sorted, and structured profiles and critical documentation for 500+ confidential cases, ensuring information was verified before moving applicants to subsequent process stages. Performed quality control and supported the onboarding a
Human Resources Operations Associate
Solvo Global Vensure
Sep 2022 - Jun 2023 (9 months)
Executed high-volume employee profile updates and data changes, precisely managing information regarding Paid Time Off (PTO), medical leaves, child support tracking, work schedule shifts, and contract renewals. Assisted client companies in updating, classifying, and standardizing their internal personnel documentation, increasing document processing and compliance audit speed by 50%. Implemented c
Resolved 5,000+ customer and internal inquiries across diverse campaigns, maintaining a 90% first-contact resolution rate while ensuring strict compliance with corporate policies. Managed high-volume data entry and updated profile changes within CRM systems, delivering efficient internal and external support to guide users through standard operating procedures.
Education
Degrees, certifications, and relevant coursework
Feng Chia University
Chinese Language
2025 -
Studied Chinese Language as part of an exchange program.
Antonio Nariño University
Bachelor's Degree, Business Administration
2018 - 2023
Pursued a Bachelor's Degree in Business Administration with a focus on Chinese Language.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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