ZUZAFFAR User
@zaffaruser
Dynamic sales and customer service professional with remote expertise.
PakistanWhat I'm looking for
I am a dynamic and results-oriented Sales and Customer Service Professional with over five years of experience in remote call centers, international sales, and customer support. My specialization lies in outbound and inbound sales, CRM systems, and handling global clients. I have a proven ability to build relationships, exceed targets, and lead teams remotely, all while delivering high-quality service from home with discipline and dedication.
In my current role as a Sales Representative, I have successfully closed sales via Zoom and WhatsApp with clients from the UK, Germany, and the USA. I manage customer pipelines using HubSpot and Zoho CRM, consistently exceeding monthly targets by 20%. Previously, as a Customer Service Manager, I managed and trained a team of over 10 agents, implementing feedback systems that improved customer satisfaction to 95%. My experience also includes generating qualified leads and scheduling appointments for global sales teams.
Experience
Work history, roles, and key accomplishments
Sales Representative
Freelance
Jan 2021 - Present (4 years 7 months)
Closed sales via Zoom/WhatsApp with clients from UK, Germany, and the USA. Managed customer pipelines using HubSpot & Zoho CRM, consistently exceeding monthly targets by 20%.
Customer Service Manager
Pakistan-based Call Center
Jan 2019 - Dec 2021 (2 years 11 months)
Managed and trained a team of 10+ agents providing 24/7 customer support. Implemented feedback systems that improved customer satisfaction to 95% and designed SOPs for remote communication.
Sales Agent
Freelance
Jan 2017 - Dec 2019 (2 years 11 months)
Made over 100 calls daily using predictive dialers, generating qualified leads and scheduling appointments for global sales teams. Supported USA-based product launches and promotions across multiple campaigns.
Education
Degrees, certifications, and relevant coursework
Unknown University in United Kingdom
MSc Business Management, Business Management
Completed a diploma in Business Management, focusing on advanced business strategies and management principles.
Unknown University in Pakistan
MBA, Marketing
Earned an MBA with a specialization in Marketing, gaining expertise in market analysis, brand management, and strategic marketing.
Availability
Location
PakistanAuthorized to work in
Job categories
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