AIAqib Iqbal
@aqibiqbal
Focused Sales Representative known for turning accounts into customers.
PakistanWhat I'm looking for
I am a dedicated Sales Representative with over 7 years of experience in transforming challenging accounts into long-term customers. My journey began in 2009 at New Era Telecom, where I honed my skills in outbound sales and customer relationship management. Throughout my career, I have consistently achieved high performance metrics, demonstrating my ability to adapt and thrive in fast-paced environments.
My roles have spanned various sectors, including telecommunications and customer service, where I have excelled in understanding customer needs and providing tailored solutions. I pride myself on my communication skills and my ability to build rapport with clients, ensuring their satisfaction and loyalty. I am now seeking a new sales-driven role where my hard work and dedication will be valued and rewarded.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
QMCC
Jan 2023 - Present (2 years 4 months)
Provided multichannel customer support for various brands, resolving issues and managing customer interactions through ticketing and live chat systems.
Account Executive
Motive
Oct 2022 - Jan 2023 (3 months)
Managed client relationships, focusing on sales and business development, while conducting market research and analysis.
Sales Executive
DMN Call Center
Jul 2020 - Oct 2022 (2 years 3 months)
Focused on inbound calls to identify sales opportunities and provide tailored solutions to customers, ensuring satisfaction.
Sales Executive
United Computer Solutions
Jun 2018 - Jul 2020 (2 years 1 month)
Engaged with inbound callers to identify sales opportunities and provide tailored recommendations based on customer needs.
Sales Executive
DGS Office
Sep 2017 - Jun 2018 (9 months)
Handled inbound calls, identified customer needs, and closed sales while ensuring compliance with security and quality protocols.
Customer Service Representative
Carrefour Emporium Mall
Mar 2016 - Sep 2017 (1 year 6 months)
Provided front desk customer service, addressing queries, processing refunds, and balancing cash till at the end of shifts.
Customer Service Representative
Zong 4G Corporate Head Office
Mar 2017 - Sep 2017 (6 months)
Educated customers on transitioning from 2G and 3G to 4G technology through outbound calls, maintaining quality protocols.
Customer Service Representative
Abacus Consulting
Jun 2010 - Jul 2011 (1 year 1 month)
Evaluated customer information to resolve issues while adhering to company policies. Managed high call volumes and documented interactions in the CRM database.
Sales Representative
New Era Telecom
Sep 2009 - May 2010 (8 months)
Responsible for making outbound calls to American customers, presenting offers, and closing sales. Maintained daily account records and followed up on product installations.
Education
Degrees, certifications, and relevant coursework
IBL College of Commerce
Intermediate of Commerce, Commerce and Business Management
2009 -
Studied commerce and business management, gaining foundational knowledge in business principles and practices.
Campus Cambridge High School
High School Diploma, Computer Sciences
2005 -
Completed high school education with a focus on computer sciences, acquiring essential skills in technology and computing.
Availability
Location
PakistanAuthorized to work in
Job categories
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