Zain Tahir
@zaintahir
Experienced Customer Service Professional and Lead Sales Representative.
PakistanWhat I'm looking for
I am a dedicated Customer Service Professional with extensive experience in sales and team leadership. My journey has taken me through various roles, including Team Lead at Horizon Customer Support and Senior Sales Executive at Corcel LLC, where I honed my skills in lead generation, client relationship management, and sales strategy development. My ability to thrive in high-pressure environments has consistently allowed me to exceed customer expectations and drive sales growth.
Throughout my career, I have developed a strong proficiency in tools such as Excel, Zendesk, and TeamSupport, enabling me to manage complex tasks efficiently. I take pride in my ability to lead teams, ensuring they meet targets while fostering a culture of excellence and customer satisfaction. I am eager to bring my expertise to a dynamic organization that values commitment to service and innovation.
Experience
Work history, roles, and key accomplishments
Team Lead
Horizon Customer Support (Pvt) Ltd
Oct 2022 - Jun 2024 (1 year 8 months)
Oversaw the sales team, focusing on generating leads, closing deals, and maintaining strong client relationships. Provided guidance, tracked performance, and developed strategies to improve sales and service efficiency.
Senior Sales Executive
Corcel LLC
Aug 2020 - Oct 2022 (2 years 2 months)
Handled lead generation, made outbound calls to potential clients, explained services, and closed sales. Focused on addressing customer needs and ensuring a smooth onboarding process.
Customer Service Representative
Mindbridge
Jan 2019 - Aug 2020 (1 year 7 months)
Worked with clients addressing complaints, orders, or inquiries about products/services. Provided tailored solutions and prioritized customer needs throughout the process.
Telesales Representative
Tie Up Solutioners
Jul 2018 - Jan 2019 (6 months)
Contacted potential or existing customers to inform them about products and services. Answered questions and understood customer requirements to close sales.
Assistant Accountant
Tarrot Pharmaceuticals
Jan 2017 - Jul 2018 (1 year 6 months)
Supported the Accountant with bookkeeping, clerical, and accounting tasks. Responsibilities included preparing budgets, assessing financial reports, and managing payroll processes.
Education
Degrees, certifications, and relevant coursework
BUBeaconhouse National University
Bachelor of Architecture, Architecture
Punjab College
FSC, Pre Engineering
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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