Open to opportunities

Muhammad Darwesh

@muhammaddarwesh

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Dynamic customer support professional with expertise in team leadership and customer satisfaction.

Pakistan

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What I'm looking for

Seeking a dynamic role that leverages my customer service expertise and leadership skills to contribute to a growth-oriented organization focused on customer satisfaction and team development.

Dynamic professional with progressive experience in delivering exceptional customer support and fostering positive customer experiences. Skilled in effective communication, creative problem-solving, and a customer-centric approach. Adept at providing exceptional service and excelling in key administrative roles, including customer service and project management.

Proven track record of leading teams, motivating teammates, and inspiring positive communication to achieve goals. Experienced in delegating tasks, setting deadlines, and monitoring day-to-day operations. Skilled in maintaining customer service satisfaction and resolving complex inquiries with an empathetic approach.

Committed to fostering customer loyalty, enhancing brand reputation, and driving business growth through exceptional customer experiences. Areas of expertise include customer service, sales cycle management, client relationship building, project management, and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Mindbridge CO Ltd.

Feb 2021 - Apr 2024 (3 years 2 months)

As a Customer Support Representative, I guided and motivated my team, overseeing daily operations and ensuring high customer satisfaction. I educated clients on technical issues and maintained service quality through effective communication and problem-solving.

Customer Service Team Leadership Communication Problem Solving Performance Monitoring Customer Education Conflict Resolution Team Building

Customer Support Sales

Semal.com

May 2019 - Feb 2021 (1 year 9 months)

At Semal.com, I was responsible for advertising products through various channels and developing client relationships. I sold SEO services and maintained international client records while ensuring high standards of service.

Sales Marketing SEO Communication Documentation Business Development

Lead Generation Representative

CallTastic

May 2019 - Jun 2020 (1 year 1 month)

In my role at CallTastic, I facilitated property transactions by engaging with realtors and clients through calls and emails. I identified qualified prospects and ensured smooth communication to assist in buying and selling properties.

Lead Generation Client Communication Prospecting Customer Service Email Communication Relationship Building Sales Support

Education

Degrees, certifications, and relevant coursework

University of the Punjab

Master of Arts, Customer Support

2015 - 2017

Activities and societies: Key projects included Driver Onboarding, Uber Eats Email & Chats, and Search Engine Optimization.

Completed a Master of Arts with a focus on key projects including Driver Onboarding for Uber Eats and Restaurant Account Management. Developed skills in customer support and sales, enhancing my ability to manage client relationships effectively.